Unit 105 Multiple choice questions Recognise and deal with customer queries, requests and problems 1. Deal with queries and requests from customers in a positive and professional way you would: a) Tell them you don’t have time to deal with them and direct them towards a colleague. b) Smile and remain calm, listen to what your customer is saying, tell them you don’t have enough time to deal with them and that they should seek help from somebody else. c) Smile and remain calm, listen to what your customer is saying, provide adequate time to deal with them effectively. 2.
By using proper telephone etiquette it will aid you with leaving callers with a favorable impression of you, and the company in general. When answering the phone, you become the face of the company. How you handle the call from start to finish will leave a neutral, good or bad taste in the customer's mouth. If the call leaves a bad taste in the customer's mouth, you may lose his business. For this reason, it is best to make sure each call received is handled with excellence.
The owner will use her resources in order to supply the shoppers with products that are popular or a brand that is being requested. It is hard for local companies that are not a chain to stay in business so being a respectful store with courteous employees, can help to run a store that will make a profit and want their customers to come
Evaluation of Company Q’s Current Attitude towards Social Responsibility Jennifer Salisbury Western Governors University Evaluation of Company Q’s Current Attitude towards Social Responsibility Section A: Evaluation Company Q’s current attitude towards social responsibility is being perceived as a costly nuisance that they are avoiding. The lack of concern in assessing the organization’s current culture is apparent due to the recent store closures in the higher crime rate areas. Also, consumer requests are not being addressed in a timely manner, and if they are, it is below satisfaction, by offering a bare minimum of high-end products. The fact that a local area food bank approached Company Q should have set a new standard in its conduct
UNIT 4222-201: Introduction to communication in health, social care, or children’s and young people’s settings (SHC21) 1.1 Identify different reasons people communicate. People communicate because this is a way to help others understand how you’re feeling if you’re feeling sad or concerned. Also if they need help e.g. needing the toilet or putting on a jacket, or even letting someone know if you’re hungry or not. This can help others understand and know what you need and want from a certain situation without causing distress or tension for both the resident and the member of staff.
If the manager says no he can’t help you, don’t give up find the social services for help, or find the charities for help. Also community groups if you can and may you can find people who do the news papers or you can contact your solicitor and you could say to your mayor (MP). 3 (3.2) general changes is; you could find the different places for the disability people. Find nice people who can help with, also you can find Sam where you can get a lift. And for the people who don’t speak any English as a manager is good to find interpreter for them for help, you may respect elderly and value them also respect their choice.
The first impression is the best impression as a customer. The restaurant should be clean as well as cozy. If the restaurant is dirty and unkempt, I wouldn’t want to eat there. If that was the case, I would turn around and walk out. No one in their right mind would eat at a restaurant that is dirty and unpresentable.
If a customer is not happy with service they received in a store, they are more likely not to return regardless of the quality of the product. Kudler’s objective at this point may be to hold customer service seminars for their employees to increase the level of customer service their clientele are receiving. Giving incentives to employees for great customer service is likely to improve the level of customer service produced by employees towards the clientele thus improving the likelihood of return shoppers. The surveys given to customers reflect on the prices of Kudler’s products as
Overall, I think filling the safety complaints was a great choice and that he did the right thing in doing that. The company violated OSHA and didn't take the complaints seriously. They also violated the employee by not acting on a serious issue. The courts verdict would reflect my job in this case because I would feel as If I didn't protect the employee and that I could of prevented the lawsuit. If I were a human resource manager, I would be ashamed and I would feel like I didn't do my job, and that I just ignored a safety issue that was serious.
He cannot see that he did anything wrong when he fired Eva smith- he was just looking after his business interests. An example of him putting his business first is when the Inspector asks him why he didn’t give Eva more money. ‘Well, it’s my duty to keep labour costs down, and if I’d agreed to this demand for a new rate we’d have added about 12% to our labour costs.’ This shows a clear understanding that Birling only thought about his business and was very selfish towards his work. He wants to protect is reputation. As the Inspector’s investigations continue, his selfishness gets the better of him: he is worried about how the press will view his story in Act 2, and accuses Sheila of disloyalty at the start of Act 3.