Unit 1: Promote Communication in Health, Social Care or Children’s and Young People’s Settings 1. Understand why effective communication is important in the work setting 1.1 Identify different reasons people communicate People communicate to: • Share information • Socialise • Build relationships • Communicate feelings and needs. • To express themselves 1.2. Explain how communication affects relationships in the work setting Communication in the workplace helps to build trust. Communication can be used to prevent or resolve conflict and can help prevent misunderstanding.
We must be patient and be able to tolerate varying amounts of floundering, confusion and false starts. We also must allow the individual to take their time to discover their own solutions while being honest with them without being judgemental. If for instance, an individual is showing lack of progress, we need to continue to motivate them and empower them to help themselves. The individual will be experiencing low self-esteem in these circumstances and we need to remind them of past successes. If progress is being made, we need to continue to encourage them and congratulate their progress.
I have to act in the person’s best interest but instead of encouraging them to avoid risks I have to support them and enable them to taking part in activities. I have to act in the individuals best interest, keep them safe, carry out risk assessments, promote informed choices but also respect their decision and right to live their life as they choose. If the risk seems great to me I would document it and discuss the matter with my manager. Another area where duty of care dilemmas may arise are confidentiality issues. When a confidential information is shared with me and it concerns safeguarding and there is a possibility of harm or someone’s wellbeing is threathened I might have to make a decision and disclose this information.
It is important that carers communicate well with residents to be able to give them choices and independance, and for their well being or they can become lonely or depressed. Bad communication can cause poor quality of care being provided for residents and cause conflicts between carers. 2.1 2.2 There are a number of factors to consider when promoting effective communication. It is important to communicate effectively to help avoid confusion and misunderstanding. Factors to consider when promoting effective communication include:- · Eye contact - The right level of eye contact is important as this engages the audience, keeping them focused on what you are discussing.
To form relationships with parents, carers and children. If the children see a good flow of communication between staff and parent/ carer it helps them settle easier and provides them with a good role models in communication skills. There may be times when you need to communicate with other persons e.g. health visitors, visitors of interest (fire, police, vets etc...) teachers and other agencies. So knowing the appropriate manner in which to communicate is useful for example coming down to the child’s height to talk to them instead of standing over them.
People who are good at active listening also tend to be skilled at using minimal prompts. These are things like nods of the head, ‘Mm’ sounds and encouraging words likes ‘Yes, I see’, or ‘Go on’. Skilful use of minimal prompts encourages the person to keep speaking or say a little more. * Use of body language and proximity – people use different forms of body language to communicate feeling and to support what they are actually saying. Effective communicators often use the SOLER behaviours when they are sitting down talking to another person.
However, people who| | |tend to bottle these harsh and strong feelings inside for long | | |periods of time tend to explode, sometimes unintentionally. So by | | |saying that your nervous system is one’s own enemy, I believe he is
After completing a risk assessment it will enable all concerned to think about potential hazards in situations and activities and how to minimize the risks. Being able to choose what you want to do and what risks are involved and how to avoid them is being in control of your life. It is important that concerns about risks don't get in the way of individuals living their life in the way that they wish to. Using a risk assessment can show you ways to do something you thought you couldn't do, just in a different way. To maintain as much independance as is possible.
(Wikipedia.org) There were numerous social issues reported from the 9/11 incidence, especially when Muslims were presented in any type of involvement. Muslims were stereotyped majorly after the result of the disaster. This is when a great deal of suspicion came into play. This is one example of the alarming affects that had the whole entire country in an uproar. Flying was no longer considered a norm for the majority of people.
Planning unit SHC21-communication with EYs settings SHC21-1.1 There are many different reasons why people communicate they communicate for social interaction and building relationships, gathering information about specific needs or interests, educating and teaching, Delegating manager/supervisor to staff, promoting for example advertising on internet or giving out leaflets, disputes/arguments expressing feelings. SCH21-1.2 Communication affects all aspects of own work because you need to communicate to find out specific needs and interests of children in your setting, it helps you create a bond and trust with the parent and child, communicating with your colleagues helps you and them to do your job to the best of your ability, and improves team work and understanding of role. Sending out emails on upcoming events or any contagious illness, that could of come up in the setting, helps parents know what we do and what happens while their children are in our care, it also improves the communication with parents and also keeping them happy as well as their children. SCH21-1.3 It is important to observe an individual’s reaction while communicating with them because; it