The Case of the Port of Singapore Authority

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The Port of Singapore is the joint of terminals and facilities in Singapore’s harbor which conduct maritime trade handling function and handle Singapore’s shipping. This port is very important for the world transportation since it connects to over 600 other ports in 123 countries and spread over six continents. Currently, it is one of the busiest ports in the world in term of the tonnage shipping handled. In 2000, it was counted in the world record as a port which handled the biggest number of TEUs (twenty foot equivalent units) in a single month. Because of the rapid growth of the container throughput handled, there were some mistakes were made caused by human errors during inputting and outdated information. That was the reason then the Port of Singapore Authority (PSA) decided to utilize information technology (IT) to help them to efficiently and effectively work and give best service to their customers. The critical thing in port operation is to ensure the efficient time for ships coming to Singapore so they will not prefer to use another ports. Since the port operates 24 hours a day and 7 days a week, they should be able to manage all the resources include the berthing space and tug boats as well as manpower, and work based on the tight schedule and make no mistakes. According to the characteristics of port operational, speed is a critical factor and PSA planned to develop IT systems which covers and integrates all the varied activities in the port such as assignment of the berths, bunkering, deployment of cranes and supporting equipment, shipside operations, yard management and gate systems. PSA has successfully developed some systems which help the port users to be served faster and experience the shorter turnaround times. Those systems are Computer Integrated Terminal Operations System (CITOS), BOXNET, PORTNET and FastConnect. CITOS is the

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