The Balance Scorecard – Solution at Peel Memorial Hospital

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Unit 4 Case Analysis: The Balance Scorecard – Solution at Peel Memorial Hospital GB520 Strategic Human Resource Management Deborah Williams Kaplan University January 7, 2014 Case Question How does Performance Management directly affect the success of an organization in meeting its goals and mission? According to Mello, “An organization’s long term success in meeting its strategic objectives rests with its ability to manage employee performance and ensure that performance measures are consistent with the organization’s needs.” It includes: • Identify the job duties that each employee is expected to accomplish. • Communicate the competencies job knowledge and job skills) necessary to be successful in a position. • Ensure that employees have the required competencies, or that there is a process and plan by which they can acquire them. • Provide timely feedback on how effectively employees are applying job knowledge and skills to achieve the goals established for their position. • Reward effective performance. (University of Washington, 2007) Summary Due to the lack of direction, Peel Memorial Hospital was experiencing a lack of initiatives that had started with the lack of taking on what they were taught by the employees. This happened because the workers could not picture where their place was through this initiative and also unsure of how it related to the patients they were caring for. Due to their experience in integrated structure, Peel partnered with Xerox Quality Services, hoping would address their issues and help the organization to move towards common objectives. They called this a “balanced scorecard” (Harber, 1998). According to Small Business, Balanced scorecard is “strategic planning and management system which takes into account non-financial aspects of corporate

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