Tanglewood continuously needs to hire an exceedingly large number of associates, partially due to the policy of all employees working as store associates and promoting from within, and because of the high turnover rate in retail. I recommend using what appears to be open recruiting methods, but then filtering though the applications to find applicants with the desired KSAO's. This will also aid the organization in maintaining their EOE status, by allowing anyone to apply. The recruitment methods to be used can be advertising in local and regional newspapers, radio, and television, posting opening to the company website, employee referrals, job agency, and in-store kiosks. Tanglewood should do away with paper applications.
Our business construct is a group of individual, work-at-home customer service agents that are independent contractors. They provide superior customer service to a diverse range of clients from computer companies, internet sites, telecommunications, resort management and electric utilities. Our class text further illustrates the mission statement: "Mission Statements are a concise statement of what the company stands for, who they service and what the company does for their customers" (Abraham, 2012, Para 2.1)." Matching the current client needs in an ever changing marketplace is difficult and not an exact science. The clients for our customers change not only seasonally due to market pressures but also daily, due to volume of demand for customer service agents.
Doing this allowed Home Depot to attract new customers because of the new, innovative products they now stocked. (Constantineau) With the addition of HR managers in each store, proper training and the evaluation process became a focal point. Pre-Nardelli, there were 157 employee performance evaluation forms in use. He cut that down to two, one for management and one for regular employees. Distinguishing itself from competitors is a constant battle, and the macroeconomic environment may shift against the corporation.
The goal of Westbury Storage, Inc. is to fulfill the need for storage facilities in the growing Westbury area and to provide clean, affordable, and secure self storage for both residential and small business clients. The business plan contained many strengths. The first item that will help both establish and build the client list is the ownership connection with Stote Moving. By providing the service of moving to the storage facility or fulfilling a need for storage to individuals downsizing or simply in need, the client base will grow more quickly than with traditional advertising. Another strength is targeting both residential and small business markets.
Many experienced PMs who tried to change jobs felt the necessity of having a PMP training and a PMP certification. Many companies now are looking for qualified and experienced project managers who have a PMP certification as a mark on their resumes. The person who has taken a PMP course before applying stands out among the other employees. The PMP training helps you to perform well in the new organization. There are different styles of handling projects in different companies.
Individual financial rewards are given if the entire team completes the presentation to the company’s satisfaction and before the due date. This concept varies from the common individual-based compensation strategy that many firms employ. Individual-based compensation, as defined by Martocchio, rewards employees for meeting such work-related performance standards as quality, productivity, customer satisfaction, or other relevant factors. Team-based compensation is adopted by businesses for many reasons. For a business that struggles with collaboration morale, it can help incentivize group work.
HR insures employees are held operationally accountable for keeping a balanced focus on customer service, expense control (theft prevention) and keeping products in stock” (Bergdahl, 2010). Wal-Marts spend a considerable amount of effort trying to make employees feel like they are part the company because they are valuable assets to solicit new ideas. Wal-Mart is continuously expanding that is why they are on the look-out for the best candidates, as a result of their global reach; there are a lot of job openings worldwide. There are two ways in which Wal-Mart recruit, internal and external recruitment. Wal-Mart recruitment uses both of them depending on the situation.
Cheryl&Co from the beginning focused on the giving the highest priority to the customers by building and maintaining customer relationship along with CSR activities such as involvement with cancer research, make a wish products gave them a competitive advantage over others competitors despite the highly competitive market for business. Cheryl & Co later merged with 1-800-Flowers.com which is an enterprise with individually branded companies. As Cheryl&Co merged with the company they also availed the opportunity to access the database of new customers across the entire 1-800-Flowers.com enterprise which allowed them to build new customer relationships. They keep the information in a central database which keeps a record of all the customs who makes even a simple query at 1-800-flowers.com or makes a purchase at Cheryl&Co. Cheryl&Co started building and maintaining customer relationship by providing special offer and benefits presented as “surprise and delight” to the preferred customers which originally was generated by the customer database.
Jack also did well to outline the expectations of the project by means of “The Contract Book”. Although at first it was not well received, “The Contract Book” was eventually made more concise and detailed the critical factors crucial to the project being a success. The quarterly meetings held by Jack was a effective in the sense that he could communicate the status of the project to upper management and keep communication open with the steering committee , thus ensuring that their were no surprises. Jack worked hard to seek out highly talented and motivated engineers who were willing to dedicate themselves to the project. He also hired a group of managers who had significant plant manufacturing experience.
Having proper business etiquette is great asset to acquire and can help any business professional to further their career. A new associate or co-workers first day on the job can be overwhelming, especially if they are greeted in an unprofessional manner. “It’s important to be professional at work, work functions, and, well, just about any time you’re representing your company.” (Contributor, 2012). Introducing yourself to the new addition in your company should reflect your company’s values and standards, as well as your own. A few key points to follow when introducing a new associate or co-workers and following some simple business etiquette standards will help create a less hostile and productive work environment.