Also a distressed resident may distress other residents so I need to know when it is necessary when to take the resident to a safe area so I can calm them quietly and make them feel as secure as I can whilst I ascertain their needs. Or an example of non-verbal might be a resident using eye contact or grabbing me for my attention they may feel insecure or may just need toileting. Hence I need to be observing constantly to help me care for the residents to the best of my ability. Outcome 2 Understand how to meet the communication and language needs,wishes and preferences of an individual 2.1 Explain why
They have the right to have the choice to do this and you must respect it but you also have the duty to keep them safe. Explain where to get additional support and advice about how to resolve suck dilemmas. you would get more support from your manager, family member of the service user, another member of staff, a doctor, social worker or the safeguarding team. Outcome 3 Describe how to respond to complaints. i would follow respond to a complaint effectively and be proffesional, if the complaint was something i could deal with personally we could deal with it there and then, but if not then i would inform my manager or senior member of staff about the situation.
As a carer I am aware that I need to be able to understand the ways in which I can make it easier to communicate with someone who has dementia. It will become difficult for a person to tell you if they are in pain, if they are frightened or upset, so by using other factors such as body language, eye contact, gestures, facial expressions, I am able to determine these things and then I can communicate back to the individual calmly and slowly, in a manner that is appropriate to them. 1.3 Describe how to support different communication abilities and needs of an individual with dementia who has a sensory
In my place of work we have a service user with learning difficulties and some sight loss, who can react badly to unannounced actions by support workers. I find that when dealing with this gentleman, saying his name clearly and touching his arm or shoulder to get his attention before saying anything else encourages a much calmer response from him and he is more willing to co-operate with whatever action I need him to do, taking medication for instance. When someone suffers from loss of hearing and you need to communicate with them, you should: * face the person you are speaking to, a quiet well lit room is best * do not shout, as this distorts the voice and lip patterns * ensure light is on the speakers face * stay in their field of vision * if something is not understood, rephrase instead
It is important to be positioned correctly as a therapist so you prevent yourself from pain or injury if you consistently and positioned correctly this can result in repetitive strain injury. • It is important to use the correct products, tools, equipment and technique because so the client can feel the best benefit from their treatment and it will not harm the client. • It is important to complete treatment records correctly so that you have on record if the client has any contra-indications which may prevent or restrict a treatment. You will also have on record anything the client may be allergic to. • It is important to complete the treatment to the satisfaction of the client so they go away feeling happy and return to you again in the future.
* 1.2 Lack of communication in the workplace can result in relationships being strained and unfulfilled, it is very important that there is good communication between all members of staff as this ensures things run well and mistakes are not made and things are not overlooked. It also enables us to work effectively with each other. * 2.1/2.2/2.3/2.4 Reading care plans is always a good start when establishing the individual’s communication needs and preferences, if the service user is new to your home then either ask the previous carers or the service users friends and family as they are likely to know and can pass this information to you, this also enables you to put this information in your own care plans for the individual. If the service user is not new to the home but you are, ask other staff how they communicate with them. When promoting effective communication you should ensure that you have all the information on how the individual prefers to communicate, and to be very aware of the environment, ensure there are no distractions, for you or the service user.
As a care worker, it is our responsibility to ensure that we follow the risk control measures put in place by our employer. Failure to do so could result in injury to the person we are supporting, or ourselves. Whatever action is taken or risk control methods put in place, you will need to document this in the person’s support plan along with an explanation of why you needed to deviate from the person’s risk assessment. It is also important to document if somebody refuses to be moved or positioned, because if their health suffers as a result of not being moved and you have not recorded this, it will be deemed that the move did not take place and it will be seen as your
The carers need to know how to deal with this as part of a team for example using exaggerated facial expression and body language to show them how your feeling or to make the feel comfortable around that or maybe even get someone in that can do sign language that can coordinate effectively with that person and make sure the patient knows what is going on and have a fast pace throughout the team to make it a better environment for everyone. Although he is not interested in the reply the team would have to try amd engage his as much as they can to help him have a better understanding of his own needs and for the benefit of the nurses they should use good communication methods such as making eye contact and getting to the same level as him when talking to him as this will engage him a little bit more. Another theory came from Michael Argyle born in 1972, he was a social psychologist and he also worked at Oxford University, Argyles belief was that interpersonal communication can be learned very similarly to how people start to learn to drive a car, as this involves skills of having to be aware of what changes around you (the environment ect) and how the behaviour is changing. An example of this is driving slower in
We must monitor the clients behaviour and ensure we check their mobility hasnt deteriorated . If this happens they may need futher assessments so that equipment becomes available. If the manager does not feel we are meeting the clients needs he/she will arrange for the client to be moved to a more suitable home. The manager has to ensure all staff are trained to prevent accidents and also ensure their are suffient staffing levels. 2.2 Know how to address conflicts or dilemmas that may arise between an
As if we do not clearly say how we are feeling it can lead to a misdiagnosis or not being properly treated. We also need to watch people’s body language as they can provide signals to how they are feeling if they do not wish to talk to us. Egan’s SOLER Theory can also help with communication as this can give us the basic tools to make patients feel more comfortable. When people feel comfortable they open up and can give us a better clue on the help and care we need to provide. This can also help us gain trust from the patient which can lead us to gain more information about the patients.