Tanglewood Case 3

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TangleWood Case 3 Recruitment Guide for Store Associates Position: Store Associate Report to: Department Supervisor Relevant labor market: Timeline: Continuous Activities to undertake to source well-qualified candidates: Local and regional newspapers, radio, television Post openings to company’s employment website Request employee referrals Upload availability to Kiosk Job Agency Staff members involved: HR Managers, Department managers Budget: Tanglewood Case 3 One of the core concepts to Tanglewood's performance is great customer service. Store associates provide the majority of customer service and are basically the face of Tanglewood. Hiring store associates who possess KSAO's which correlate to providing the highest level of customer service would be most beneficial to Tanglewood. I recommended Tanglewood to use a combination of both open and targeted recruiting. Tanglewood continuously needs to hire an exceedingly large number of associates, partially due to the policy of all employees working as store associates and promoting from within, and because of the high turnover rate in retail. I recommend using what appears to be open recruiting methods, but then filtering though the applications to find applicants with the desired KSAO's. This will also aid the organization in maintaining their EOE status, by allowing anyone to apply. The recruitment methods to be used can be advertising in local and regional newspapers, radio, and television, posting opening to the company website, employee referrals, job agency, and in-store kiosks. Tanglewood should do away with paper applications. All applicants should be directed to fill out an application on the company website or at a convenient in-store kiosk. The kiosk can filter applications selecting applicants who best fit the organizational needs and match the

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