It has clothing, jewelry, and non-clothing merchandise: sporting goods, bath, bedding and home décor. Company operates in the moderate price niche, targeting middle- and upper-income customers. Tanglewood is located in 12 geographical regions, with 20 stores per region. The breakdown of stores is: * Eastern Washington * Western Washington * Northern Oregon * Southern Oregon * Northern California * Idaho, Montana and Wyoming * Colorado * Utah * Nevada * New Mexico * Arizona Total number of stores is two hundred forty three. Employees.
Ignoring the critics, he continued to believe his business model. 1967, the Walton family owned 24 stores, grew up 12.7 million in sales. Wal-Mart was incorporated in Delaware seven years later on October 31, 1969 and became public in 1970. In 1980, Wal-Mart broke record for reaching one billion in sales. The company opened the first Sam’s club in 1983 to serve small businesses and first Wal-Mart Super Center opened in 1988 to combine a supermarket with general merchandise.
This will ensure that goals are met and high quality service is provided to external customers. 2.1 Describe the products and services offered by own organisation to internal customers Internal customer service is service provided to internal departments in our organisation or to employees in our organisation but a different department or to our service providers or suppliers who work with us to complete certain tasks and achieve certain goals within the organisation. By helping our colleagues and other departments, we are helping the company / organisation succeed. It also helps you develop your personality. Our organisation deals with all the areas of work or service in the (____________) and the (______________) that I work for is (______________).
It was founded by two best friends in 1975 by Tanner Emerson and Thurston Wood and later renamed their store chain to Tanglewood in 1984. Initially it operated as a single store and as years went by, as the business developed from 1975 to 1984, the business had grown substantially with a strong base of employee participation, customer satisfaction, and profitability. The company grew to other parts of America has today has a total of 243 stores open in the states of Washington, Oregon, Northern California, Idaho, Montana, Wyoming, Colorado, Utah, Nevada, New Mexico, and Arizona. Staffing Levels 1. Acquire or Develop Talent According to the text, if Tanglewood wants to achieve a full acquisition strategy then Tanglewood is going to have to acquire new talent.
Tanglewood Case 1- Assignment #1 Case description/Introduction The Tanglewood Department Store chain offers moderately priced clothing, appliances, electronics and home décor, yet it sets itself apart from other retail stores in a very distinct way. It carries an “outdoors” theme in each of its stores, with a large camping and outdoor living section in every store. This Bass Pro meets Macy’s effect is complimented by a simple, elegant and uncluttered design concept that brings in a steady crowd of middle and upper-income customers. In less than twenty years, Tanglewood has grown from one store to 243 stores in eleven states and credits that success to having a solid foundation built on employee participation, customer satisfaction and profitability. Identification of business strategy/goals Even though Tanglewood offers pretty much the same merchandise as other retail chains, they focus on offering a more quality product than what could be found at discount stores.
Training Standards and training are very important for the employees to maintain as these are the two things that are essential to ensure that the service is maintained at the necessary level to keep the customers happy. The main aim and goal of customer service is customer satisfaction. Customer satisfaction is a term generally used to measure a customer's perception of a company's products and services. How to set up a customer service programme? 1.
Management must be cognizant of the need for continuous open and timely communication within the new organization. The goal of the leadership plan is to provide a blueprint for the short-term and long-term success of two organizations growing as one. Successful implementation of the plan is contingent upon developing trust and a strong sense of teamwork. The
1. COMPANY PROFILE The Gap Inc. operates as a specialty retailing company in the United States and internationally. The company operates retail and outlet stores that sell casual apparel, accessories, and personal care products for men, women, and children under the Gap, Old Navy, Banana Republic, Piperlime, and Forth & Towne brand names. There are four brand names included in Gap: Gap, GapKids, BabyGap, and GapBody. The company operates more than 3,100 store locations worldwide, including Gap, Banana Republic and Old Navy stores throughout the US, as well as in Canada, the UK, France, Ireland and Japan.
Rachael Jamison What is professionalism? It is the level of excellence or competence that is expected of a professional. Professionalism is a quality that is a great asset for any individual to have, and a person that is professional should always act with integrity, be trustworthy, be respectful of others, and always conduct their business in the appropriate manor Businesses expect a certain level of professionalism from their employees during work hours and when on company property. Workplace etiquette is important for making first impressions and maintaining healthy relationships with superiors and peers. Communication, behavior, and appearance are three are the crucial factors that make a great professional employee, as these are characteristics that can contribute to a company in its goals to be profitable.
Just as important as having this quality is effectively communicating the MVVs to the rest of the company. “Through the strategic planning process and communication, senior leaders have clearly defined the mission, vision, values and strategic priorities to the workforce, customers, partners, stakeholders and key suppliers as part of our culture.” (NIST, ND). Irving has also displayed good leadership qualities in the following ways: promoting Legal and Ethical Behavior; creating a sustainable organization; creating an environment for accomplishing the mission and strategic objectives; focusing on action; focusing on creating value for customers and stakeholders; fiscal accountability;