It provides opportunities to learn from your experience and develop your working practice. It is both a tool to help you analyse specific interactions or incidents that have occurred at work, as well as a method of working in the moment that is mindful and self-aware. 1.2. Explain the importance of reflective practice in continuously improving the quality of service provided? Reflecting on your practise is important as it can help you to focus on what you have done well and identify areas you may need to improve I.e.
For example two employees will be given a situation where one employee will be required to enact a customer and other will play the role of employee. By enacting the two parties the employees will understand the actual situation that they will have to face while working in the organization. By continuously practicing the different situations the employees will be able to understand their jobs better and provide better services to the customers. Moreover continuous practice before the actual job will prepare them to handle different situations in the
Consider the audience and style of the play in this paragraph. Acting Skills Performer 1: Select an actor. Who are they? What role/s did they play? How did they manipulate their voice and movement skills to create their role?
As a supervisor, you need to be able to listen not just to the content of what is being said, but also to the way it is being said and the feelings behind that. As a professional supervisor, you can be an important role model of good practice in communication, enabling the member of staff to express their thoughts and to feel that they too are being listened to and understood. The aim of professional supervision is to help the member of staff learn about and develop their own practice in the workplace. As they do this, they will become better able to understand and reflect on their work, analyse their actions and the effects of these, recognise some of the dynamics of relationships and situations, and transfer their learning to new situations and professional contexts. Your job as a supervisor involves helping the student/trainees to think about how they learn and providing opportunities in supervision that will help them extend their learning.
defines reflection in practice, or reflecting in action, as ‘the conscious evaluation of action during the course of action.’ This means that one needs to pay attention to both one’s client and oneself. However, this can be especially challenging within a group environment. To help prevent such challenges within group work, it is therefore essential to have knowledge of group dynamics with an understanding of an individual’s intrapersonal dynamics. I demonstrated this by having a good rapport with the service users and holding prior knowledge of their diverse needs via daily contact prior to the group session. Moreover, it has helped me to understand my own personal emotions perceived when working with different service users and environments.
The client of human services can be defined by the nature of the problems that exist in their individual, family, or group situation. Those individuals and their problems are the reason human services exist from the start. Problems are a part of everyday life, and they can come and go and be major or minor. In understanding this essential part of human service, the helper can fully understand what exactly can help the client and what helping skills can be utilized. In this paper, I will discuss the range of problems facing these client’s and what skills the helper can use in order to help their client.
BSBMGT502B MANAGE PEOPLE ASSIGNMENT Activity 1 Workplace Policies and Procedures a. What are your organisation’s policies and procedures regarding counselling underperforming employees? The term counselling refers to the discussion and investigation of problems which affect an employee’s work performance or behaviour in an effort to discover answers to on-the-job problems. COUNSELLING POLICY 1. Counselling will offer support in ensuring employees reach the required standards of their roles and to be more independent and capable of resolving their own problems.
Having self-awareness allows you to understand how others perceive you and how your responses are at the moment. The staff learned to engage new opportunities for interpretations of their emotions, conversations and thoughts to effectively communicate with each other. As the agency developed self- awareness they were able to make effective changes in their interpretations in themselves, and by doing so it allowed them to change their
10/ Prejudice allowing your beliefs to pre judge a situation. Be aware of ways to reduce barriers to effective communication A communication strategy should be implemented for each individual to support them and the people working with them. Discuss with your manager the individuals you will regularly work with and whether there any known communication barriers . This will enable you to consider your skills in this area and whether you need to undertake some training and development activities to improve your skills in this area. There are times when we need to adapt our communication style to meet the needs of individuals and use aids to help them enhance their
University of Phoenix Material Group Communication Theories Matrix Communication Theories Matrix Instructions: Complete the following matrix by filling in the box for each of the five communication theories with the following four items: the theory definition, the main principles of the theory, a real-world theory example, and an application of each theory to virtual communication. | |Theory definition |Main principles of the theory |Real-world theory example |Application of each theory to | | | | | |virtual communication | |Social Exchange Theory | According to the text Social |The main principle of this theory |I worked with a team a few years |This theory could be applied to | | |Exchange Theory “relationships can|is that “rewards are pleasurable |back that the rewards of working |Learn Teams, as the rewards of the | | |be described in terms of their |outcomes associated with |with the team were great. We |social exchange would be getting | | |rewards and cost, profits and |particular behaviors; costs |worked well together, some of us |good grades and assignments turned | | |losses” (Beebe & Masterson, pg. |include such things as mental |even started meeting up for coffee|in on time. The costs would be team | | |41).