Be able to meet the communication and language needs,whishes and preferences of individuals 2.1Show haw to find aut an individual communication and needs,whishes and preferences As a carer is your responsability to make sure that your communication skills meet the needs of the people that you support. People have a wide range of communication needs thet involve the consideration of many different factors
What we say, how we say it and our body language communicates a multitude of messages that are given and received consciously and subconsciously by using different communication methods. People communicate because they have information or ideas they may want to share with another person. It is important to remember that communication involves gestures, eye contact, writing, as well as speaking. 1.2 Explain how communication affects relationships in the work setting. Communication affects relationships in many ways in the work setting.
There are many different reasons why people communicate, the main reasons being to get to know each other and to know things about each other. Also to express how we feel, to let people know of our needs, of things that we like and don’t like. Communication enables us to give and receive information, whether it be about a person, place or feelings and needs. 1.2 Q. Explain how effective communication affects all aspects of working in adult social care settings.
To support effective communication in my job I need to ensure that I communicate with people in a way that is most suitable for them. There are several different needs that people have in relation to communication. These are varied and depend on factors which are sensory ability, cultural background, language, self-confidence, level of learning ability or physical ability. It is very important that when communicating with people I do it at the correct level of understanding. Effective written and verbal communication and being able to use a variety of interpersonal techniques promotes strong working relationships which will then lead to a good quality care for my service users.
2.1 Explain why it is important to find out an individual’s communication and language needs, wishes and preferences. Some people have communication difficulties, people with Autism, dementia or people who are physically unable to speak. In order to support individuals with communication difficulties their needs, need to be understood of the difficulties they face. It is really important to recognize that people are individuals. The way you communicate with mrs a will be different from the way you communicate with Mrs B.
Some of the reasons people communicate are to express feelings, build relationships, gain understanding, pass on and receive information, share knowledge and opinions and to help us to anticipate and predict behaviour. People communicate to express their needs and desires and understand and be understood and it allows us to understand and predict the behaviours of others and aids us to make decisions and solve problems. We communicate to meet the needs of others and also ourselves. Effective communication is vital in the work setting as we communicate with a variety of people and we need to ensure we pass on information and listen actively to be able to meet the needs of service users and staff. We have to communicate well with colleagues to ensure the smooth running of things, to make sure information is handed over clearly and to avoid confusion and allow continuity of care and minimise risk.
Barriers to communication Page 6 - 10 Task 4. Confidentiality and Handling information Page 10 – 13 Communication. Communication is a tool with which we exercise our influence on others, bring out changes in our and others’ attitudes, motivate the people around us and establish and maintain relationships with them. Communication makes a major part of our active life and is a social activity. This social activity is pursued verbally through speech, reading and writing or non-verbally through body language.
Unit 1 1.1 Identify different reasons why people communicate People communicate for different reasons e.g) * To express needs and wishes * To share information and ideas * To express feelings * To build relationships + socialise * To ask questions and share experiences 1.2 Explain how effective communication affects all aspects of working in adult social care setting Effective communication affects all aspects of working in adult social care because if you don’t show effective communication the person you are communicating to may not understand what it is you are saying or asking. They may also misinterpret what you mean therefore giving you an invalid response. 1.3 Explain why it is important to observe an individual’s reactions when communicating with them It is important to observe an individual’s body language when talking to them to make sure they fully understand what is being said, although they may sound like they understand they might look confused or may not be listening. In face to face communication the person listening may not always communicate verbally, and instead answer with a nod or shake their head therefore it’s important to pick this up for effective communication. 2.1 Explain why it is important to find out an individual’s communication and Language needs, wishes and preferences It is important to find out an individual’s language needs because not Everyone communicates in the same way.
Effective communication can affect: * service provision * teamwork * participation, support and trust * empathy and shared understanding * recording and reporting 1.3 Explain why it is important to observe an individual’s reactions when communicating with them. Importance of observing an individual’s reactions may include: * to understand what an individual is trying to express * to meet the * to identify any changes in an individual’s needs * to enable effective communication 2. Understand how to meet the communication and language needs, wishes and preferences of an individual. 2.1 Explain why it is important to find out an individual’scommunication and language needs, wishes and preferences. An individual is someone requiring care or support Preferences may be based on: * beliefs * values * culture Importance of finding out an individual’s needs, wishes and preferences may include: * to enable effective communication * to understand what an individual is trying to express * to understand an individuals’ needs, wishes, beliefs, values and culture * to avoid the individual feeling excluded * to avoid the individual becoming distressed, frustrated or frightened * to support the individual to be fully involved in their daily life 2.2 Describe a range of communication methods.
1.1 Identify the different reasons people communicate. A: People communicate to express a variety of emotion, need, maintain human relationships, ideas, gaining and spreading information one has already acquired onto a another person. 1.2 Explain how communication affects relationships in the work setting A: Communication may it be verbal, body language or facial expressions is an vital building block for Human relationships, so the way we communicate with one and another can change mood, feeling, motivation making it one of the most important factors to working with another person. 2.2 Describe the factors to consider when promoting effective communication A: When communicating with someone you need to take into consideration on what level the person wants to communicate on, by sensing the situation out with eye contact, body language, tone of voice. Not all communication is with words, some people Use a picture system and eye contact or some others can reply alot later than you would expect so its all down to being aware of whats going on around you.