The learning curve will present challenges in that, employees will maintain the need to refer to the old system to proceed with business as usual. Possible struggles presented by the learning-curve are expected from several employees. Some will adjust more than others, but the main challenge is in the adaptation or orientation phase. Technologically, since the system is equipped with back up software, it should eventually eliminate the need for hard copy records and files. This will save time in the long run, which should encourage most employees despite their initial frustration with the management system change.
According to Gibson (2012), “customers can often confuse needs, wants, and expectations, but what they do want is to be acknowledged, understood, treated fairly, and feel in control of their experience” (pp. 10-11). This may not be easy to cater to as “each customer is unique” (Gibson, 2012, p. 6) and they might each have various reasons for buying or shopping for a specific product. For some customers money is no object, while for others they may shop on a strict budget. Therefore companies should remember to treat each customer with respect, regardless of how much money they are spending, because they never know if in the future the customer might make a larger purchase (Gibson, 2012, p. 15), or perhaps spread the word to a friend or family member who might spend significantly more money with the company.
However they can rely more often to you superstore, moreover the customer they will feel more confident about the purchase and the items they bought, they won’t be feeling or they spent a lot, but if they think about the products they bought and the service they had, they will feel worth spending. The customer is always right whenever and however, so no matter what their problem is, you have to listen to them, understand their needs, explain to them slowly, and even if their wrong, do apologise even if you’re were not the customer service who saved them in past, take the blame and make it yours, because you work in same company. Help them, ask them questions, for example about the service, or any questions you think they might have in
The strengths of this company is that 82% want the shop to be open longer, that proves the customers enjoy the service that is being supplied. The quantity of customers is strength of the business. However there is a weakness of the company, 65% said the staff was not friendly, this is a weakness because customer service affects customer loyalty, customers expect the staff to be very respectful, when staff are
Active or Passive Diversity: I would say that Tanglewood should look into active diversity because it meets the diverse needs of the customers. Diversity is a huge part of the company’s hiring process and they don’t want to be labeled as hiring only one class of people. Especially since the need of each customer is different Tanglewood needs to make sure that they have the necessary qualified associates to take care of the
If something is not the way a customer wanted it to be, we try our best to accommodate the customer. Rather than being hostile, this company embraces correction and uses it as a learning tool. Being precise about what will be provided is key to reducing complaints. During operations managers will always be on site. That manager and key staff member will asked the customer before, during and after the event is there anything they would like to change.
Making sure that product is manufactured on time (taking into account any delays that may arise from overseas manufacturers) and ready for distribution when the consumer needs it. It is very hard for the dealerships to be able put their names behind a product that is difficult to keep in stock as todays consumers are on a “I want it now” basis. The advantage to this strategy is that if you have marketed and advertised properly, there will be demand at the dealerships from your product. If you are able to keep the dealerships properly stocked, then they will be pleased, as well as the customers and you will make your money back from all that costly advertising. A disadvantage would be that it will take resources to be able to keep items in constant stock and staff to ensure that logistics is running
You may not be able to offer or afford the low prices that the corporate chain store can charge or offer. By providing excellent customer service you can offset the effect of higher prices by offering a better customer service experience . to manage the higher prices they can satisfy the customers with marketing strategic techniques by spending money on advertising to get your products and service to be heard, do it gives a pleasure view of the quality of products, so this make the organisation feel very proud of offering sensational customer service. How does effective customer service benefit the employees Creating a successful working environment can enhance the importance of leading improvised employees and their morals of giving customer satisfaction and they are eager to help and put irate customers ease and improve their shopping experience. So therefore, it can overwhelmingly lead to a pleasant working environment which makes employees feel satisfied and good at what they do.
team appraisals can sometimes be unjust, because one or two people could possibly slack when it comes to performing their job and make the team look bad. The organization wants all employee’s to benefit from the great effort that they put into performing their job; therefore they should be evaluated separately. A generic appraisal form for each employee seems to be fair it shows each employee his/her weakness and strengths allowing room for growth if needed(Fallon & McConnell 2007;
Human service professionals can aid in the process of helping the client, but it is ultimately up to the client to decide if they want to help themselves. In helping a client it is always good to listen as the client will tell you what they, are seeking and they will pass along clues that can be used to help the m return to self- help. Many times clients are not comfortable when they bring needs to the human service workers so at that time it is necessary in the helping process to break the ice and make them feel comfortable. Once that happens then the process can begin. Asking correct questions is also part of the helping process, never insinuate or ask questions that may put a client on the defense as this may lead to