Strategic Planning Process and Its Achievements

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RYANAIR INTERNATIONAL AIRLINES (Strategic Planning Process and its Achievements) Introduction Christopher Ryan, Liam lonergan, Tony Ryan (after whom the company was named), Cathal Ryan and Declan founded Ryanair in 1985. With 14 seats the airline started its debut flying a Embraer Bandeirante turboprop aircraft between Waterford and London Gatwick Airport breaking the duopoly held by British airways and Aer Lingus.a Ryanair’s head office is based in Ireland, Dublin airport and flies as an LCA (Low Cost Airline), with primary operational bases at Dublin and Stansted airports. Now Ryanair is one of the largest airline in Europe. It has grown in a quick pace since its establishment in 1985. Ryanair is Europe's largest low-cost carrier,[3] the 3rd-largest airline in Europe in terms of passenger numbers and the largest in the world in terms of international passenger numbers. Ryanair’s Mission Statement RYANAIR'S LOWEST FARES AND PASSENGER SERVICE CHARTER “Ryanair believe that any worthwhile passenger service commitment must involve a commitment on both pricing and punctuality, that's why Ryanair is committed to publishing Customer Service Statistics each month and these confirm that Ryanair is No. 1 for Customer Service with unbeatable prices and punctuality.” (Ryanair website: http://www.ryanair.com/en/about/passenger-charter) The commitments by Ryanair. (objectives and goals) Ryanair commits to: 1) Offering lowest fares on all routes: a) Ryanair always focuses to provide the lowest fare to all passengers on routes that they operate despite having competitors. b) Ryanair's ‘Double the Difference’ Fare Guarantee attracts quite a lot of passengers because if a passenger finds a cheaper flight on the same date, same time, same destination, Ryanair will pay the passenger double the difference between Ryanair and the competitors

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