First, offering to purchase on the website will gain more attention from customers because of the convenience of time. Time plays a huge role in customer’s experience, for that reason customers will gain the easy of buying products online at Kudler Fine Foods. Additionally, KFF can advertise the unique products and services offered added to having customers enjoy the benefit of shopping online. For instance, coupons, weekly specials, gift cards are some of the incentives that the website can offer to attract more customers’ trough the website and increase revenue. In conclusion, Kudler Fine Foods needs an effective management team to operate successfully at their best ability by allowing them to implement their knowledge and skills to improve productivity around the business.
Executive Summary Rolling Stone Moss (RMS) Company are expanding because of the successful performance in the marketplace, thus the new Customer Contact Center (CCC) office is required to build good relationship with customers. This report purpose is providing the concept of open-plan design office for RMS Company that can satisfy employees’ needs and wants. Furthermore, health, surface, ergonomic, safety and security environment will discuss further to enhance performance of employees. Beside that, several criteria to be used for selecting videoconference is describing in this report. Finally, conclusions as well as recommendation are provided in the last part of this report to accomplish company success to measure preeminent working environment for employees.
By focusing on the opportunities created by this current consumer trend, the belief is they can expand the current market shares. Lowe’s can continue to deliver the great values that customers have come to expect while maintaining their reputation for offering innovative products and always striving to create a superior shopping experience. To deliver an even better experience at a value, they continually look for opportunities within their corporate office, field support and stores to work more efficiently. For example, Lowe’s refines their product categories based on the role each plays in their overall merchandising portfolio. This allows them to allocate resources, like inventory and marketing dollars, to optimize the portfolio.
It can also help us to win over new customers or even create customer loyalty from current customers. We currently have sufficient marketing strategies to increase loyalty and profitability of consumers. However, the organization can create more strategies to have long lasting success. According to "How to Develop Marketing Strategy" (2013), “A carefully planned marketing strategy provides continuous benefits to a company”
Unit 11 D2 analyse how monitoring and evaluating customer service can improve customer service for the customer, the organisation and the employee. Introduction In this assignment I am going to analyse how monitoring and evaluating customer service can help the organisation to improve customer service to the customer and employees. Also to evaluate the benefits and drawbacks of customer service and why is it good or bad? What is effective customer service? Effective customer service is the customer’s complete experience, when they enter the company or even enter the website to the after sales service such as refund and exchange and customer service means providing services to customers who are delighted and find the information useful.
Promotion mix is also used to encourage customers that the product is better than competing products and to remind customers about why they may want to buy it. It can also be used for attracting new customers, creating an image, increase sales, encourage customer loyalty, create awareness and also reassure new customers. Reference: http://www.tutor2u.net/business/marketing/promotion_mix.asp Communication
Customer satisfaction is on the rise in the workplace, having good customer satisfaction will help you do more business. Listening to the customers will help a business know what the customers really wants and needs are essential in sales and business performance. Teamwork brings peoples strengths and talents together to help solve a problem. The more people you have working on something the more ideas will come up on how to solve a problem. Brainstorming and group problem solving will help a business succeed.
Participatory planning includes the people who will be affected by plans and who will be asked to implement them. Equitability and transparency are properties that will increase the customers trust in the process of retail. The way employees and managers interact within the process will determine the outcome of the process. Successful communication can increase the mutual understanding of values and objectives among customers and form a basis for relations and future purchases. The more comfortable a customer feels with the company that they are purchasing from, the more often they will go back to that company and purchase more merchandise.
Shopping malls that seek to add convenience for customers on extended shopping visits will be impressed with this item. A promotion that demonstrates this product in food courts, near customer waiting areas, and fitting rooms will definitely draw in more business consumers. Doctor offices, Car Clinics, even hotel lobbies could all see the benefit in this product through accurate and detailed marketing techniques. Bars, Pubs and Restaurants will be beneficiaries of this product. Most Bars make numerous attempts at keeping patrons longer so they can drink longer.
1.1 Compare the characteristics associated with active support and the hotel model in relation to an individual’s support; The hotel model is where support staff does things for people and they become observers in their own lives. Active support is a way of ensuring that people are able to engage and participate in their own support 1.2 Identify practical changes that could be made within a service setting to; Promote individuals independence * Making environments easy to maintain and comfortable for people. Support informed choices * Putting in place communication boards showing information in a way that is understood by the individual Improve quality of life * By making an individual’s choice of activities, food etc. person centred so