Top executives at Starbucks realize the importance of preparation and planning. The link between these two words promotes sound business decisions and goals for the company. This is defined in their mission statement “To establish Starbucks as the premier purveyor of the finest coffee in the world while maintaining our uncompromising principles as we grow (Starbucks.com, 2009) defines how the company sells the highest quality coffee beans and best tasting coffee products by following firm yet practical standards to acquire the highest quality of coffee beans throughout the world. Starbucks overall mission is “To inspire and nurture the human spirit— one person, one cup, and one neighborhood at a time” (Starbucks.com, 2009), further defining how management interprets employees as well as how their coffee affects the community through interaction, whether just for one moment or over a period of
JIT and Process Standardization Paper The following report examines the JIT philosophy of Starbucks. It also discusses the process standardization and its effectiveness in its industry. Starbucks is one of the most popular coffee chains all over the world. It is an organization that prides itself on providing efficient service to its consumers and continuously looks for ways to improve. JIT Philosophy JIT can be used differently depending on the industry.
This ensures that the customers are loyal to the company and more interested in other services provided which automatically increases the profits. To achieve the best level of customer satisfaction, the retailers need to be more customer focused by providing products and services which focuses on the customers and offer high value for money since it attracts the customers. Furthermore, they need to pay attention to the wants of individual customers as this increases the quality of customer service; the customer will be pleased which leads to them being loyal to the company. Being customer focus does not only mean meeting the requirements of customer while the business is open; it also means to providing the best and efficient after-sales service. This could lead to the customers sharing their experience to their family and friends which means the reputation of the company grows which automatically increases the profits.
The book “Pour Your Heart Into It” was well written by the former chairman and C.E.O of Starbucks - Howard Schultz narrated his personal life along with all good and bad times of Starbucks in building a business. The story inspired readers, especially future business leaders, to believe and be passion about your dreams. From Howard’s biography to the growth of Starbucks, Howard presented the important factors to build a business and also to be a great leader. Management is one of the most value lessons that I have from the book. The strategy Howard for hiring people was looking for people who had the same vision for the growth of Starbucks and passion with coffee.
Besides the work itself, one of the most salient factors influencing job satisfaction for employees is their work environment, which encompasses relations with co-workers, supervisors, and clients. Secondly, I’d like to talk about Communication within the corporation. No individual, group, or organization can exist without communication. It is only through transmitting meaning from one person to another that information and ideas can be conveyed. As mentioned in the case, Bonnie has accomplished something that the human resource specialist had been trying to do for years simply because Bonnie’s directness and honesty, which made communication more efficient.
VINH TRAN ESL 33A Summary “Ben& Jerry’s: Caring Capitalism” In the article “Ben& Jerry’s: Caring Capitalism”, by Jennifer J.Laabs, not only does Ben& Jerry describes as a prosperous company but it also concern about the life of its workers and community. Ben& Jerry uses high quality ingredient to make its products, and it works for building a better life for its workers and community. For its workers, Ben& Jerry’s company usually held many events to increase connection among them, create equality in its salary policy and attempt to build a comfortable environment in its factories. Ben& Jerry’s also establishes funds help the development of society and protects environment. In addition, this company cares about improving work efficiency, diverseness in ethnic groups and equality between women and men.
Unit 11 D2 analyse how monitoring and evaluating customer service can improve customer service for the customer, the organisation and the employee. Introduction In this assignment I am going to analyse how monitoring and evaluating customer service can help the organisation to improve customer service to the customer and employees. Also to evaluate the benefits and drawbacks of customer service and why is it good or bad? What is effective customer service? Effective customer service is the customer’s complete experience, when they enter the company or even enter the website to the after sales service such as refund and exchange and customer service means providing services to customers who are delighted and find the information useful.
This will ensure that employees feel accommodated and not overlooked by their place of work. Starbucks believes that their employees are a great asset to their organization and consider them the image of the brand and also their products ("Starbucks Ceo Howard Schultz: 'Profitability Is A Shallow Goal'", 2013). It is the employee’s role to ensure the company’s image is protected and to always follow the businesses ethical beliefs. One of Starbuck’s goal is to ensure that all employees feel appreciated for what they do. The company makes considerations based on what will make the most money, the first step in this process is to have employees that are motivated and happy in their
Creativity and Innovation gives employees the opportunity to use their ideas to improve a job, product, or service ("Reference for Business; Encyclopedia of Business", 2012). Learning will give the employee the tools and the opportunities to accomplish more because most employees will take on challenges ("Reference for Business; Encyclopedia of Business", 2012). Quality of Life means creating programs that incorporate flextime, condensed workweeks, or job sharing to decrease stress on employees who are trying to balance their lives outside of work and work ("Reference for Business; Encyclopedia of Business", 2012). Monetary incentives are simply a way to reward employees
Customer satisfaction is on the rise in the workplace, having good customer satisfaction will help you do more business. Listening to the customers will help a business know what the customers really wants and needs are essential in sales and business performance. Teamwork brings peoples strengths and talents together to help solve a problem. The more people you have working on something the more ideas will come up on how to solve a problem. Brainstorming and group problem solving will help a business succeed.