Stakeholders Model- Report

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Subject: Current Issues in Health Services Management (MM566) Group Report Managing SARS Outbreaks – the Stakeholders Model Lecturer: Prof. Peter YUEN Group Members: CHOW Ching Man, Norita (Student no. : 01416967G) LAI Mei Ha, Melissa (Student no. : 03417124G,) LAW Mei Sze, Regina (Student no: 02414020G) LEE Kwun Yin, ,Daniel (Student No. : 03409505G) LEUNG Shun Wah, Ava (Student no. : 03400105G) Date of Submission: 3 May 2004 INTRODUCTION This study uses the Stakeholders Model to evaluate the management of the SARS outbreak in Hong Kong in 2003. Stakeholders are identified from the Hospital Authority Head Office Senior Management’s perspective. Comparisons of the performance of similar authority in Canada and Singapore in engaging their stakeholders in the SARS outbreak management have been made where appropriate, with the objectives to learn from the common mistakes and good performance of others, and make recommendations for management of future outbreaks of similar nature. STAKEHOLDERS MODEL Stakeholders Theory Stakeholders are those individuals or groups who depend on the organization to fulfill their own goals and on whom, in turn, the organization depends. In the other words, any constituency in the environment that is affected by an organization’s decisions and policies and that can influence the organization. Influence is likely to occur only because individuals share expectations with others by being a part of a stakeholder group. Individuals tend to identify themselves with the aims and ideals of stakeholder groups, which may occur within departments, geographical locations, different levels in the hierarchy, etc. Also important are external stakeholders of the organization, typically financial institutions, customers, suppliers, shareholders and unions. They may seek to influence company strategy

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