Southwest Airlines- Influence of "Luv"

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Southwest Airlines- The Influence of “LUV” Abstract Southwest Airlines is the largest carrier in the United States based on the sheer number of passengers carried domestically in a year. Given the hardships faced by similar airlines in the past years, Southwest Airlines no-frills approach has been their ticket to success. “They began with one simple notion: If you get your passengers to their destinations when they want to get there, on time, at the lowest possible fares, and make darn sure they have a good time doing it, people will fly your airline”. (Southwest.com, 2012) Southwest Airlines- The Influence of “LUV” Southwest Airlines was founded on March 16, 1967 in Dallas, Texas, and commenced customer service on June 18, 1971. They began with three Boeing 737 aircraft serving three Texas cities- Dallas, Houston, and San Antonio. In 1978, the airline began a slow and conservative expansion across the United States that began in the west and gradually spread to the eastern portion of the country. Just after the company’s 18th anniversary in December of 1989, Southwest Airlines reached major carrier status defined by the Department of Transportation. Southwest has developed into the largest low-fare, high frequency, point-to-point carrier in the United States (swmedia.com). In 2011, Southwest Airlines celebrated its 40th anniversary of providing low-fare, high quality commercial air service, in addition to its 39th consecutive year of annual profit, making it the only major carrier in the United States to consistently provide annual profits to its shareholders (Southwest Airlines Annual Report, 2011). Currently Southwest Airlines operates some 600 Boeing 737 aircraft, and provides domestic air service to over 72 cities in 39 states, with over 3400 flights daily.

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