3. (TCO A) Describe the relationship between quality and personal values. 4. (TCO H) Identify and discuss five differences between service and manufacturing organizations. 5.
Important factors such as the safeguarding of individuals, personalised care and quality treatment are checked. Essential standards expected are; Service user’s preferences are to be included within plans involving their care and be kept informed of any changes. They have the right to be consulted regarding their care, treatment or assistance and may refuse it they wish. Service users will be offered support in order to help them stay independent. Service users can expect to be accommodated within a clean and safe environment, protected from harm and treated with respect and dignity by social care workers.
Maslow created a list of five motivational needs that is based on a pyramid. The pyramid started with the highest level of needs down to the lowest level of needs. The bottom starts with the basic needs, then safety needs, social
They focus on how teacher expectations influence student performance, perceptions, and attitudes. Sociologist Edwin Sutherland studied deviance from the symbolic interactionist perspective. The basic tenet of his theory of differential association is that deviance is a learned behavior, people learn it from the different groups with which they associate. In other words, the people we associate with on a daily basis are the most important. The closer the relationship, the more likely they are to be influenced.
Motivation CJA 444 May 22, 2013 Bryan Cook Motivation Maslow hypothesized that within every human being, there exists a hierarchy of five needs: physiological, safety, social, esteem, and self-actualization (Robbins & Judge, 2009). Maslow separated these needs based on priority with physiological (food and shelter) and safety as the lower-order needs (Peak, 2010). In other words, physiological, and safety are the essential needs that must be fulfilled before the higher order needs like social, esteem, and self-actualization are required (Robbins, 2009). Maslow’s theory of human motivation can be observed through one’s search for a career that meets most or all of these needs. These needs can be met intrinsically or extrinsically depending on an individual’s demographics and social standing (Maslow, 1943).
Question 5 – Customer Service Quality I feel that other measures would be to continue to train the employees on customer skills. Develop a program specifically for Tanglewood that would give the employees realistic scenarios they can do to improve their relationship skills with customer. You can also provide meeting where the manager and employees can discuss certain scenarios to better prepare new hires. I think focus groups will continue to help because they stay on top of problems and can keep you on your toes as the retail business changes. Question 6 – Realism in
Transitions, on the other hand, occur within trajectories and are single events that are often age-graded, such as changes in societal roles or status. They can include graduation, divorce, retiring, an arrest, and so on. These specific life events can be so abrupt and influential that they transform life trajectories. Therefore, there is a sequence of life trajectories, transitions, and adaptations during the life course. This interlocked nature of trajectories and transitions leads to the broadly accepted viewpoint of the life course perspective that an individual's childhood is connected to adulthood experiences.
Using this tactic allows management to get the most out of each employee for a better workforce. When an employee is armed with a better understanding of his or her strengths and weaknesses, they are in a better position to find a career that is truly rewarding. The contents in this research paper will explain the attributes and faults of my Keirsey style EFSP. ESFP: The Performer After completing the Keirsey self assessment, I found that my Keirsey type was ESFP (Extrovert, Sensation, Feeling, Perceiving). Being an extravert, I have the need to be sociable and tend to be energized by talking to and working with people which is true for me.
For instance if the employee is having problems with the sales aspect of the company, there will be a mini training session for techniques for improving sales. And to help our new employees with the learning process there will be a mentor who will be there to assist with any problems that may arise. Making sure our customers are treated fairly and and given the
HR Training Class BUS 530 Employee customer service training refers to teaching the employees the skills which are required to deal with the customers so as to provide maximum satisfaction to them. Under this type of training the employees are imparted the necessary knowledge and skills so as to improve their effectiveness and efficiency. While planning a customer service training program for the new employees it is necessary to assess the needs for imparting such training to the employees. Needs assessment is the process of evaluating the organization, employees and their tasks to understand what kind of training if any is required in the organization. It is necessary to assess the areas where the new employees lack skills and knowledge