Unit 1 Identify the different reasons people communicate To express needs; to share ideas and information; to reassure; to express feelings; to build relationships; socialise; to ask questions; to share experiences People communicate in order to establish and maintain relationships with others, to give and receive information and instructions, to understand and be understood, to share opinions, knowledge, feelings, emotions, to give encouragement and show others they are valued. Communication is an essential tool a carer can use to meet the needs of children. It is a basic requirement of my job role to communicate with individuals and their families, other members of staff on a daily basis. Communicating with other staff members ensures effective team working and continuity of care. It also ensures any health and safety issues are recognised and reported.
Unit 4222-201Introduction to communication in health social care or children's and young people's settings Outcome 1Understanding why communication is important in the work setting 1.1: People communicate for different reasons, to portray their feelings, emotions, pain, fear, anger, joy, love and opinions. The communication could be professional (formal), or personal (informal). It is important within a social work environment that information is recorded, as it may be called upon for legal reasons. All communications are confidential, and on a “need to know”, basis. Communication between colleagues is essential, so that it ensures a continuity of care for the client, and all staff are aware of the current needs of the client.
301 Principles of communication in adult social care settings Ai Identify four different reasons why people communicate - We communicate to build relationships with people; families, friends, colleagues and with your residents. - Communication is the way we express how we feel and give our opinions. - Communication is used between people to exchange ideas, facts and impressions. - We also use communication to give people guidance and reassurance. Aii Explain how effective communication can affect relationships in an adult social care setting between: a) Colleagues and other professionals It is essential to have good communication between your colleagues and any other professions involved in the care of an individual.
Effective communication affects all aspects of work as it is a way of developing personal relationships with service users and their families so you are able to meet their needs. It is important to develop positive relationships with work colleagues and other professionals, sharing information and having the information you need to be able to report on your work. This can only be achieved through effective communication. It is important to use different types of communication such as verbal, non verbal (body language, expression, signs, symbols or other visual aids) to clearly understand an individual’s needs and wishes. 1.3 Explain why it is important to observe an individual’s reactions when communicating with them.
My level of communication within my job role is of extreme importance with regards to the client who should be at the heart of all communication around any establishment or company. Dealing with people with hearing impairments, disabilities, mental health issues to name a few, it is essential my communication is clear and not lengthy. Effective communication is what enables all the different departments to work well within the organisation including liaising with external agencies and individuals such as the CQC, Social Services, Continuing Health Care, Hospices and health professionals. It is also essential that whatever the form of communication,
QCF LEVEL 3 DIPLOMA UNIT 1 PROMOTE COMMUNICATION IN HEALTH AND SOCIAL CARE SETTING Questions | Answers | Learning Outcome/Assessment criteria | Identify the different reasons people communicate | Some of the different reasons people communicate are as follows; to establish relationship with other people, to understand and be understood, to give and receive information and instruction. Another reason people communicate is to express need, reassure them when feelings of agitation are expressed by a service user or colleague, to share information and ideas, to socialise and encourage a healthy relationship just to mention a few. | 1.1.1 | Explain how communication affects relationships in the work setting | It is very important to adopt a cultured communication habit especially in a workplace setting. Effective communication should always be encouraged so as to have a tension/ stress-free working environment. By taking time to learn how to work with different types of people.
Unit 201 – Principles of communication in adult social care settings Outcome 1 Understand why communication is important in adult social care settings. 1.1 Identify different reasons why people communicate. People communicate for many different reasons. People communicate to express their feelings, their preferences, their needs, their wishes, their preferences that they have, to build relationships with other people or a partner, to share their experiences that they have had or to share ideas with one another or when getting to know other people. Communication is key in order to maintain relationships with others and staff.
~ Personal relationships is where my personal life and activities work together. ~ personal relationships is people we choose to be around and enjoy interests ~ personal relationships is when we share our feelings a idea with and plan things with. A.2 Give two examples of different working relationships in an adult social care setting Relationships in an adult social care setting are manager to care worker, care worker to care worker, and nursing staff to care staff. A.3 Explain why it is important that social care workers work in partnership with individuals using the service and their family It is very important that you work in partnership with your colleagues and all other people. This will include carers, families, advocates, doctors, nurses, occupational therapists, other health professionals, social workers, voluntary organisations and other people.
1. Identify the different reasons why people communicate (1.1.1) The main purpose for communicating is to get your point across to others. This is important in my job role so that I can gain an understanding into each individual’s life learning about their background, interests and opinions; this will allow me to give the best person centred care I can. Communication is also used to express feelings and thoughts 2. Explain how communication affects relationships in an adult social care setting (1.1.2) When working in a care setting communication is very important.
Communication is important as we will be engaging in conversation with service users as a health and social care professional to create a comfortable environment to allow the service user to trust and open up to the professional, as well as communicating with colleagues and mangers. What is communication Communication is when we exchange