Unit 4222-301 Promote communication in health, social care or children’s and young people’s setting (SHC31) Understand why effective communication is important in the work setting Communication is the activity of conveying information through the exchange of thoughts, messages, or information, as by speech, visuals, signals, writing, or behaviour. Identify the different reasons people communicate Communication is the basis of all relationships personal or professional - People who use the services (residents) - Family and friends of the residents - Services (doctor, nurse, social worker, GP, hospital) - Organisation on the structure of my work ( other carers, other staff, team leader, manager) - Other organisations It is very important well communicate where there are different people and we must be using different ways to understand them and also they will be to understand us. Also people will co-perate and trust develop and looking of the best interests- interaction. Explain how communication affects relationships in the work setting Communication is a skill in any work place. People have expectations of how we should communicate with others in the work place: -be on time for meeting -respect everyone’s -keep to any agreements -ask questions, if you do not understand -learn communication skill -keep confidences A one-off episode between people is interaction.
This helps strengthen the relationship. By doing this I can gain and share information with families, other professionals, children and colleagues. Information we gain and share will help us in the way I work. Sometimes communication can be about gaining reassurance and acknowledgement we may praise them, give them physical reassurance or acknowledgement by eye contact or taking an interest in what they are doing. Colleagues also can give reassurance and acknowledgement to each other.
To work effectively we have to communicate information, this will include information such as how the child is feeling, what kind of day they have had, what their play interests are or information regarding their health, referring them to outside agencies like speech therapists. The sharing and gaining of information is a feature of our work with children, parents colleagues and others. When a child is new to a setting, the ‘settling in’ period is particularly hard and distressing for them. Practitioners need to think of ways to build a relationship with them, for this communication is key. It is also a very hard time for parents leaving their children with us, we must also use our excellent communication skills in to build relationships with them so they have confidence and trust in us.
Understand why effective communication is important in the workplace. 1.1. Identify the different reasons people communicate. People communicate for many reasons, mainly to build relationships with people they are in contact with both personally and professionally. These communications can be verbal words, or non verbal gestures facial expressions smiles frowns, waves, signs.
Assessment Task: SHC 31 Promote Communication in health and social care or children’s and young people’s settings An Identification of the different reason people communicate Introduction: Communication is a tool with which we exercise our influence on others, bring out changes in our and others’ attitudes, motivate the people around us and establish and maintain relationships with them. Communication makes a major part of our active life and is a social activity. This social activity is pursued verbally through speech, reading and writing or non-verbally through body language. Effective communication helps us better understand a person or situation, enables us to resolve differences, build trust and respect, and create environments where creative ideas, problem solving, affection, and caring can flourish. As simple as communication seems, much of what we try to communicate–and others try to communicate to us–gets misunderstood, which can cause conflict and frustration in personal and professional relationships.
SHC 31: PROMOTE COMMUNICATION IN HEALTH, SOCIAL CARE 1.1. Identify the different reasons people communicate. Communication is good for giving and receiving information. It is the underlying base that supports how we live our lives. What we say, how we say it and our body language communicates a multitude of messages that are given and received consciously and subconsciously by using different communication methods.
Childhood is a time when children observe the world around them and involuntarily shape their opinions and ideas based on these observations. Childhood is a very important period and hence every child needs to be handled with utmost care and love - be it from parents, family members, teachers or any other people around the child. However, not everyone has a picture-perfect childhood. Traumatic experiences like the loss of a parent or a loved one (even a pet), domestic abuse, disastrous addictions, or a severe medical condition can scar the innocence of childhood. Difficult behavior in children can come in many different forms.
If a child comes in hungry all the time even after being feed or their clothes is constantly dirty or they have a certain smell to them all the time, a red flag automatically goes up. I can somewhat conclude that some things are not quite right at home. That shows me that there is some signs of neglect but doesn’t necessarily means that there is. Neglect can also be that the child isn’t getting the attention that he or she needs from their parents or loved ones. This can also be signs for child abuse/molestation if flipped the other way.
Positive verbal and non-verbal communication skills, such as being friendly, smiling and shaking hands when greeting the person, are needed to make a good first impression. People communicate to obtain and share information about service users with colleagues and other professionals to ensure the team is fully informed. May also need to communicate with a service user or a family member about the care and support they receive or, about the kinds of services and facilities that are available in a care setting. People communicate to express thoughts and ideas about care issues or about aspects of practice with colleagues. 1.2.
Each goal has a contributing factor in helping to give insight on different types of behaviors and can offer guidance in overcoming certain behaviors. One example of how these goals can help humanity is behavior in children. Some children that have behavior problems may be labeled or described as emotional disturbed. Once this description is put into place it provides insight to understanding why they behave the way they do. Understanding the reason for a certain behavior coming from a child that is emotionally disturbed is very important for their teachers, parents and peers.