This allows Verizon to set up different education platforms to ensure that the employees are properly equipped to deal with all customer service issues. 2. What type of culture is desired by CEO Lowell McAdam to meet his goals? Discuss. Culture is a balancing act between many elements of a company and requires careful execution at each level.
Assignment Task for Unit: Understanding the skills, principles and practice of effective management coaching and mentoring Centre Number: | Centre Name: | Learner Registration No: | Learner Name: | TASKThis assignment requires you to demonstrate your understanding of the context in which effective coaching and mentoring operates including the individual and organisational benefits of coaching and mentoring. You should also be able to show your understanding of the practical requirements of coaches and mentors operating with managers and professionals within organisations.It is recommended that you include an introduction explaining the organisation (size, structure, and sector) as well as explaining your own role in order to provide a context to this assignment. If you are not currently working within an organisation, then you may complete this within an organisation you are familiar. This may include working in a volunteer, charitable or supporting capacity. Note:You should plan to spend approximately 24 hours researching your workplace context, preparing for and writing or presenting the outcomes of this assignment for assessment.
In the MGT 311 Final Exam, there will be different multiple choice questions that will be provided to the students to test their understanding. After it, the solutions are also provided to check the correctness. The course will be taught in several weeks and exams will be held in every week. Lastly, there will be the final exam that will comprise of the complete course. There is a wide scope of learning such concepts as these will be useful in the near future career.
Running Head: Theories NBT Task 1: Classroom Management Theories Rob Tippett Western Governors University NBT1: Classroom Management, Engagement, & Motivation Mentor Robert Bott Abstract For this task I will be creating a personal philosophy of classroom management related to my area of licensure in Special Education. This work will explain how elements of classroom management theories influence my personal philosophy in; self-management, self-efficacy, student motivation, and student engagement. I will also be looking at strategies for managing routine misbehaviors into my classroom management philosophy. My philosophy on classroom management focuses on creating a calm, safe environment for each student. I will create this environment through an engaging curriculum, personable interaction, topic orientated discussions, and group work.
The general purpose of training analysis in the field of human resource education and training is to identify needs and describe the gap between current and optimal individual or organizational performance. You also consider how to use a needs assessment to identify areas of learning opportunities, and then select the appropriate training methods to optimize training effectiveness. You also need to explore strategies for evaluating employee training and development activities to ensure they are achieving the intended purpose. Training Program content and objectives The following training items will be covered in the training program for
All of these areas have to have a detail plan in place of each area to work out to their fullest potential. Next have a plan in place for training and development actives such as increase customer service training, develop websites for training or knowledge sharing, webcasting and teleconferencing. Once the plan is in place Walgreens needs a team of trainer to implement the whole training process so that it runs smoothly. The next step would be a metrics that showed the importance of the training process. These steps could include performance improvements, reduction in customer complaints, turnover and employee satisfaction.
You should use these to cross-reference your work. Q1.Explain how a learning support practitioner may contribute to the: a) planning, b) delivery, and c) review, of learning activities. Answer a) Planning: A learning support practitioner contributes to planning of the short term plans these are for the week or day and will incorporate learning objectives and state how the class or group will be organised. Contributing in your own way by putting forward suggestions of your own, particularly if you support an individual pupil. The teacher assistant and teacher should plan together so that you are clear from the outset what you will be doing and are given the opportunity to put forward your own ideas.
Constructive feedback can be given through different ways. When a trainer is giving constructive feedback to a group, he should focus on the group performance and what they have achieved but also has to make sure he identifies what each individual has achieved. When giving direct feedback to an individual, he has to ensure he is specific about the targets they have met and what they still need to achieve (Gravells, 2013). Constructive feedback can be given formally, by writing or informally, verbally. This way of giving feedback should always be adapted to each learner.
The first two steps serve to identify what I want to train and develop in the senior managers. The next step will be to divide the training into components that are easy to handle. 4. The training program should be aligned with organizational objectives so it is meaningful to the senior managers. According to Blanchard and Thacker (2007), this is necessary to show how important learning is for the success of the company as a whole.
¡ Customer centric organizations must be developed along values, principles and practices. Only practicing the core values in the day to day operations will allow employees to observe and absorb the expected behavior, ¡ Of course, there are major components to that challenge. ¡ Defining what kind of person one wants to hire? What type of personality? ¡ Retention: How to maintain young personnel interested in staying in a customer centric organization ¡ Promotion and Recognition.