(TCO G) Discuss the concept of best practices and their effect on quality management success. 2. (TCO H) Identify and discuss the five key dimensions of service quality. Given an example of a service and describe how a customer may define quality along each of these dimensions. 3.
* What are the distinguishing elements of a customer-driven quality requirement? What elements are unique to a customer-driven quality requirement? Why is interfacing between the provider and the customer so critical in the successful implementation in customer-driven quality requirements? * How does one evaluate the characteristics of a quality tangible product? How important would reliability and dependability factor into your evaluation?
• A differentiator gains a competitive advantage because it has the ability to satisfy customers’ needs in a way that its competitors cannot, which allows it to charge a premium price for its product. • Premium prices → increased revenue → superior profitability • A differentiator invests its resources to gain a competitive advantage from superior innovation, excellent quality, and responsiveness to customer needs • A product’s appeal to customers’ psychological desires is a source of differentiation. ▫ Example? 13 Differentiation • Generally, a differentiator chooses to divide its market into many segments and offer different products in each segment • A differentiated company concentrates on developing distinctive competencies in the functions that provide competitive advantage ▫ These are still expensive! • A differentiator must control its cost structure to ensure the price of its products does not exceed the price customers are willing to pay for them • When differentiation stems from the design or physical features of the product, differentiators are at great risk of being imitated ▫ Example?
Another difference in service marketing is marketing the quality of your service. When it comes to product marketing for quality, the quality is shown within the product itself. Where as service marketing quality can't really be shown. That's why building a relationship is key for service
Understand physical disability Ref-385 1. Understand the importance of differentiating between the individual and the disability 1.1 Explain the importance of recognising the centrality of the individual rather than the disability The importance of recognising the centrality of the individual rather than the disability because if you consider the need of an individual then you have solved the problem of the individual and this can be done by-treating the person as an individual, with dignity and respect ,looking at the individual as ,a whole person, not just ,meeting one aspect of their needs ,listening and helping the individual to make informed choices, working in partnership with the individual. 1.2 Explain the importance of an assessment being person centred. The importance of an assessment being person centred is to meeting the needs of the individual, providing the best possible ,quality care service, ensuring a good quality of life of the individual. treating the individual as you would want to be treated.
This advantage is most especially important in the technologies sector, in which a definitive product of specific design or purpose sets the standards for which other organizations can find most difficult to match. Though designs may be similiar in style, the cause of entering into an untapped “arena” may provide unparalled precedence in the industry. Additionally, being a first mover provides the organization the ability to set pricing at whichever value suffices its tactical goals (primary goals), as well as an enhanced demand for a rather new and innovative product. However, the problem with being a first mover is actually based upon the contrary to what is mentioned above. Without prior market penetration of an organization’s competetitors, the usefulness and effectiveness of properly marketing a new product or service can be quite burdensome.
May 21, 2014 ETH/216 Ethics Essay Virtue ethics emphasize the roles of a person characters and what they embody for determining their ethical behavior. Virtue ethics places an importance on developing good character traits, instead of focusing on a set of rules that one should follow. Through virtue ethics, a person can break bad habits that they have acquired over period of time. The virtue ethics theory allows a person to realize their motives behind their decisions, which in return helps them to correct things in terms of morality. The utilitarianism theory focuses on the proper action being taken in order to maximize the total benefit and reducing the possibility of negativity.
Analysis what sense can you make of the situation Conclusion what else could you have done? Action Plan if it arose again what would you do? 2. Why is reflective practice important? Answer Reflective practice is important as it enables you to achieve a better understanding of yourself, your skills, competencies, knowledge and professional practice.
The theories that will be discussed in this paper is going to contain the evidence that will support that declaration. Maslow Hierarchy of Needs Theory Maslow’s theory of Hierarchy of needs was developed because Maslow wanted to know how people are motivated. His theory was based on the idea that everyone’s motivation that is not based on a being rewarded or personal desires. He believed that people were motivated by fulfilling one’s needs. Maslow created a list of five motivational needs that is based on a pyramid.
He also added that people also have “social sentiments”, which is feelings that connect us with other people and make us concerned about their welfare as well. And therefore, Hume stated that we measure right and wrong by the true interest of humanity. Utilitarianism is a principle that we ought to do whatever will produce the greatest happiness. It is a combination of three ideas: First, the morality of action solely depends on its consequences. Second, we should do whatever will cause the most happiness or least unhappiness.