Outcome 2 2.1 Picture boards, brail, sign language, finger writing, hearing aids. 2.2 my own role and practice can impact on an individual who has specific communication needs as if you do not communicate with a person in a way that they understand they may feel left out and alone, hence they may suffer from additional mental health disabilities such as depression. When you do spend time with a service user, and do include them and communicate in a way that they understand then they will feel as if they are valued Features of the environment that may help or hinder communication include: Visual Factors Lighting conditions: light should be on the talker's face Interfering objects: visual noise Distance: no further than 6 feet from the talker Talker's Face: face/mouth should not be covered head movements should be well-lit no eating, chewing, smoking moustaches
2.1 Explain why it is important to find out an individual’s communication and Language needs, wishes and preferences It is important to find out an individual’s language needs because not Everyone communicates in the same way. People have a wide range of Communication needs which involve factors such as * Physical ability * Language * Sensory ability It’s important to find this out as you will have to communicate service Users’ needs and wishes. 2.2 Describe a range of communication methods There are 2 main ways to communicate, Verbal and non-verbal.
There are many barriers to effective communication which include hearing difficulties, blindness or poor sight, mental health problems, different language barriers, being under the influence of drink or drugs, learning disabilities, different accents and lack of confidence. Effective help and advice is available to improve communication and overcome some of these barriers. Sign language specialists, interpreting and translation services, speech and language specialists, occupational therapists, special educational needs co-ordinator, support from colleagues, manager or supervisor and use of picture cards are all methods of doing this. Confidentiality means keeping personal information gained from a service user/client secret and not disclosing this information to anyone else.
Body language is the most important way of communicating without using words. 2.1 Its important to find out an individual’s communication and language needs and preference’s because not everyone communicates in the same way. People have a wide range of communication needs which needs to be considered such as sensory ability, cultural background, language, self-confidence, learning ability and physical ability. 2.2 There are different ranges to help us communicate. We could use flash cards, signals, Makaton and actions.
Ask Supervisor/Mentor and specialist professionals such as speech and language therapists, occupational therapists and social workers for information, advice and support on how best to communicate with adults who have special communication needs. 1.3 Be able to reduce barriers to communication Environmental factors – noise, poor lighting can prevent a person from noticing non-verbal communication and could reduce a hearing impaired person’s ability to lip-read. Also being too hot or cold cause discomfort and those that lack privacy discourage people from expressing their feelings and problems. Development Stage – a person’s development stage could limit their ability to communicate and may be a barrier to effective communication, if you don’t take this into account when choosing your words or way of talking to them. Don’t use long sentences, complex words or unusual phrases with young children, for
Aiv) a) Its important to find out about an individual’s communication needs and language needs as every individual is different and needs different kinds of help. Getting to know your resident - in my case as a care assistant. It is vital as they could have a speak impediment and could need assistance or could be in pain. If you don’t know your resident you wouldn’t know what to look for if they was in pain or discomfort. b) Misunderstanding mistakes could be prevented, for example when you have a better understanding of your resident’s you have a better insight about the individual’s (religious and cultural beliefs etc…) this means you can give effective communication.
Barriers in communication in a health and social care environment Language - Language can be a barrier in itself, being understood by the person you are trying to communicate with, if the person has a hearing loss they may only get pasts of what you are trying to communicate. Physiological barriers - These may result from individuals' personal discomfort, caused for example by ill health, poor eyesight or hearing difficulties. Facial expressions – are appropriate based on your topic, listeners and objective. When you’re smiling while communicating a serious or negative message, you create a discrepancy between your facial expression and your message. The same discrepancy applies when you’re communicating a positive message without facial expressions.
Not all communication is with words, some people Use a picture system and eye contact or some others can reply alot later than you would expect so its all down to being aware of whats going on around you. 3.1 Explain how people from different backgrounds may use and/ or interpret communication methods in different ways A: when communicating with a person from a different background its important to take into consideration English may not be there first language or body language may mean have different meanings to our understanding. The main thing is too make sure the person feel comfortable with you and make sure there know their being listened to at whatever level is achieved. 3.5 Explain how to access extra support or services to enable individuals to communicate effectively A: When working with a person who may be needing more time or access to services the best thing to do would be to note this down and pass onto a member of staff above you who could then look into the options of a
2.1 Explain why it is important to find out an individual’s communication and language needs, wishes and preferences. Some people have communication difficulties, people with Autism, dementia or people who are physically unable to speak. In order to support individuals with communication difficulties their needs, need to be understood of the difficulties they face. It is really important to recognize that people are individuals. The way you communicate with mrs a will be different from the way you communicate with Mrs B.
In order to make up for language barrier, there are special skills needed to develop: sociability and reasoning ability. To overcome language barrier, the most important ability needed is sociability. Language is one way of communicating with other people. Living in a community that does not use the person’s first language as a major language, it may mean that he or she is not able to communicate as well as others do. However, language is not the only method to communicate.