Transaction Processing Systems (TPS) These are operational level systems usually dealt with by shop floor workers and front line staff. Main feature: To collect and store information relating to transactions. For example, the sale of an item would class as a transaction. 2. Knowledge Work Systems (KWS) These are used by technical staff to convert ideas into graphical designs.
Specifically we were to focus on improving the stores sales. Store sales were the number one priority. One has to also consider legal issues, employee pay, and inventory. In the simulation one was asked to evaluate the problem, isolate, analyze it and find a suitable solution. In the simulation one was supposed to separate critical issues from non-critical and then rate them based on
Business Communications - Homework Task There are various types of information that are both used by and created by organisations all of which have their own purpose such as informing employees of internal activities or stakeholders of developments within the organisation. You have been placed in charge of improving communication of a large company in the city of London and have been asked to study a competitor in order to facilitate this. Using one of the companies from the list below think about the types of information that they produce why they may produce it and where they will get the information from. It is important that you look at all aspects to get a whole view on the communications the business uses and why. Companies you may wish to consider: * BP * Thorpe Park * Ford
Using what you've learned from the interview and your research, analyze the customer service environment at this company. How can customer service be improved? What are your recommendations to this company based on what you've learned? One of the major characteristics of a retailing business is direct contact with the ultimate consumers. There are so many factors that make retailing business a success.
Unit 9 M2 In this assignment I will be doing a comparison between two different types of agents by looking at their differences and similarities. I will be looking at call centres and multiples. Thomas Cook and STA Travel Differences Thomas cook has retail agents that they operate which are located in the high street. This allows customers to come in the retail shops and get brochures and book their package holiday. The customers come to the front office of the retail shop and this is where the travel agent welcomes the customers and they must make a good first impression.
For external recruitment we only advertise with displaying applications for hire in the windows at the store and also through the drive-through window. Once the recruitment process begins to draw potential employees to the store, the selection process can begin. The employee selection process is one of the most critical processes in the HRM area. The decisions made are lasting and can have an effect on the reputation of the company. Poor hiring decisions can have significant consequences on smaller companies who can not afford these types of mistakes.
What effect did the product life cycle have on the product in the simulation? The product lifestyle cycle allows for the customer to buy into the products image and product. The simulation allowed me to develop and enhance marketing ideas, and examine what was important to the customer. The perceptual map made the marketing strategy visual and making certain valued elements relevant for customer perception. What is the relationship between differentiation and positioning of products or services?
& Murugaiah, V., Human Resource Outsourcing: A New Mantra for Business Sustenance, Procedia - Social and Behavioral Sciences, Volume 25, 2011, Pages 227-232. Retrieved August 22, 2012 from http://www.sciencedirect.com/science/article/pii/S1877042811023706 Tomás F. Espino-Rodríguez, Víctor Padrón-Robaina, A resource-based view of outsourcing and its implications for organizational performance in the hotel sector, Tourism Management, Volume 26, Issue 5, October 2005, Pages 707-721. Retrieved August 22, 2012 from http://www.sciencedirect.com/science/article/pii/S0261517704001037 Edward W. Rogers, Patrick M. Wright, Measuring organizational performance in strategic human resource management: Problems, prospects and performance information markets, Human Resource Management Review, Volume 8, Issue 3, Autumn
Marketing in my view would be defined as the functions or processes put in place by businesses to improve the public view of specific products or trademarks in order to entice consumers to utilize these products or brands as part of their regular consumer purchases. These processes would include differing forms of advertising and product placement into areas common to the daily activities of
* Task 2 Describe the main employability, personal and communication skills required when applying for a specific job role. Employability Skills | Suitable qualificationKnowledge of the productsExperience in similar role | For my employability skills, I had a work experience at JD as a sales assistant, I learnt the duties of a sales assistant, by doing this I then, learnt the demands and employability skills needed in my work place, which was to basically to help and understand the customers.From my work experience I learnt what qualifications Is needed to apply for a sales assistant position. | Employability refers to the suitable qualifications a candidate has achieved and the experience they have had in the past | | | Personal Skills | Team working skillHard working skillCo-operation skillInterpersonal skill | The personal skills I picked up for my job is the value of communicating with my co-workers in my work experience place and being able to work as a team with mutual understanding.