Research Methods In Business

601 Words3 Pages
1. Operation Management is concerned only with the day to day operations of the firms productive system F 2. Mass production refers to high-volume production of a standardized product for a mass market T 3. The adaptation of a mass production to emphasize flexibility, rather than efficiency and quality, rather than quantity is known as crafts production F 4. The tools and techniques of operations management do not apply to the service sector F 5. By increasing process variance , waste and costs are driven out of the company F 6. The Japanese achieved enhanced product quality by adapting many of the quality management principles that had first been developed in the United States T 7. Broadly defined, quality refers to ability of a product or service as occasionally meet or exceed customer expectations T 8. Because “courtesy” is subjective, it can’t be considered as a factor in service quality T 9. Unique or special cause variability is due to natural occurrences T 10. Length, temperature and weight are examples of attribute characteristics F 11. Statistical process control charts are not useful for monitoring quality in service F 12. The x-chart is based on Poisson distribution F 13. The rage is the difference between the smallest value and the average value in a sample F 14. Control Limits and Tolerance are one and the same F 15. Operations Management is concerned with a. The design of the firm’s productive systems b. The operation of the firm’s productive systems c. The improvemet of the firm’s productive systems d. All of the above 16. A firm who is adept at recognizing global windows of opportunity, acting on those very quickly, with tight linkages can be said to be competing on: a. Flexibility b. Time/speed c. Quality d. Cost 17. There is a
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