Relationship Between Communication Skill and Work Efficiency

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English communication is a critical skill for the volunteers at ONPS International Summer School since the volunteers serve as a bridge among American professors, students, and administration department. We have already set the hiring standard that every volunteers should meet the requirement of 95 on TOEFL exam. However, does this mean that our volunteers have adequate English communication skills? As we look closer at their TOEFL exam, most of our volunteers have higher scores in reading section but relatively lower scores in speaking section. In addition, even if some of the volunteers have a higher English level among peers, they might still misunderstand professors’ saying. The reason is that the culture and ways American use in communication are totally different from those in Taiwan. These factors may lower work efficiency. Hence, my plan is to enhance the English communication skill of the volunteers and then further increase the work efficiency. In this research, I will provide perspectives from literatures that discussed about whether communication skill, especially in English, and lack of understanding of different culture will affect work efficiency in a cross-cultural corporation. The Relationship between English Communication Skill and Work Efficiency Oral and written communication skills are important when it comes to business. A 2008 study, “Globalization and Business Communication: English Communication Skills for Thai Automotive Engineers”, pointed out that “English communication skill is essential for a local company to grow and to enter into the international marketplace” (Pornpimon and Lynne, 2008). As ONPS International Summer School is a global business and all professors come from America, emphasizing on volunteers’ English communication skill is our priority. In addition, low English oral communication skills will affect a company’s

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