Reflective Analysis Framework for Learning from an Ed

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1 Using Gibbs’ Reflective Analysis Framework for Learning from an ED Episode of Care Introduction It is worth noting that in recent years, CIT has been utilised in newer settings, including the determination of poor and effective service episodes in the retail and healthcare industries. A comprehensive review of these contemporary uses of CIT specifically in the healthcare sector is provided by Kemppainen (2000). Critical incident analysis permits the emergence –instead of the imposition – of an evaluative framework and concentrates on the occurrences and dimensions of the patient experience that are most prominent, striking, and with greater likelihood to be recounted to others (Ruben, 1993). This paper thus presents an episode of care, and uses reflective analysis to draw insights from this, with the ultimate goal of improving patient service. A secondary goal is to derive personal lessons which I may use for my own professional development. The following portion expounds on the value of reflective learning and analysis, as a means of gaining insight from a critical incident. An Account of the ED Episode of Care To maintain confidentiality, the identities of the parties involved were withheld, including those of the hospital and that of the patient. The medical staff that treated this lady has been referred to as the Nurse or Nurse Practitioner and Clinical Fellow. I, on the other hand, am working as an ECP, with the incident transpiring in a hospital placement. 2 The critical incident involved a 35-year old lady who walked into the Accident and Emergency Department and presented with a very swollen and painful right ankle. This had happened three days ago while the patient was playing netball. This patient was able to walk on it at the time although walking with a limp. On this particular day, the patient woke up at 0700hrs and put her foot to the

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