Reflective Account Essay

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Reflective Account. This is my reflective account on my active listening skills. For confidentiality reasons I won't be using the person name but will refer to them as service user A. It was a nice sunny day when service user A asked if she could go into town to buy some boxes for her things. So when I started my shift we got ready and set off for the bus. The service user A was saying how happy she was that I was taking her to town. As she is a wheel chair user, I repeated what she had said as it was difficult to hear as I was stood behind her and she also has speech problems so isn't always coherent. While on the bus service user A was talking about the up and coming holiday and saying how excited she was about it . At this time I'm in front of her and it makes it a little easier to understand her but I still repeat everything she says to me as the noise on the bus can still make it a bit difficult to understand her. When we get off the bus I crouch down in front of service user A so I can ask her where she wants to go and what she wants to buy. I keep eye contact with her at all times when she is speaking to show that I am listening to her. I also try and show that I'm listening by using my body language, so if the service user A leans towards me to speak I learn towards her, if she smiles while saying something i smile back. I also nod when I think it is appropriate. I try to make my facial expression suit what the service user A is saying, so if she was sad about something I'd show I was sad as well, if she was happy I'd show I was happy. While I'm trying to postural echo with service user A I am also paraphrasing. I think that my active listening skills are very good but there is always room for improvement. I feel I could improve mine by putting a mute button on my inner voice, trying to use my body language to greater effect and I could always ask

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