Though Karen’s thought process and the entire article many assumptions and hypothesis were made. Assumptions One assumption is that Karen was unjustly upset about her pay increase. Even though she got what she asked for, she felt cheated. Once she found out what others where making, Karen realized that she did not ask for enough. Karen may have been more upset at herself than her company.
Customer service was not what it used to be, and customers were not happy. When they called to place an order they had to wait in a queue for their calls to be answered. The products were not the same due to the change in companies, and the quality was nothing compared to what the customers were used to. Over the next few months the vitamin lines decided to start processing their business with another company and new overhead. Today the vitamin line as well as the newsletters are up and thriving as a company under a different management
In the case there is a lot of evidence which indicates that management is not effectively motivating their employees and this is leading to a decline in productivity and profitability. One reason would be management is not giving employees proper incentives to raise their productivity levels and they are using a financial incentive plan with major flaws in its design (Scanlon Plan). Another reason would be the decline in suggestions that are submitted, at the programs height 305 suggestions were submitted. Now it has dropped to 50 a year showing that employees no longer feel like they are contributing successfully to the plant success. This is a major issue because feedback is an essential part of motivating a person and making them feel valued in the company.
The loss of production and or customers due to failure to deliver the employees or products you sell is also an indirect cost that affects the business in a negative way. One indirect cost many of us do not think of is the effect on the companies morale and that can take a toll on others employees especially the ones who are taking the brunt of the work that the separated employee was performing. Turnover and the indirect cost can even include more frequent accidents and higher injuries due to the inexperience of newcomers. If you take all of the cost, the indirect and direct cost into consideration, you can start to see the full scope and calculate the cost of the
The employees may feel a certain way about the layoff of the co-workers and also it may effect how they work. Also another thing is the loss of valuable and knowledgeable employees may affect others too. The new hire people will have no one to ask if they do not understand or know how to perform a task asked of them. This can cause serious problems for productivity and for the patients at the clinic. The last disadvantage I think will be a problem to the Dodge Clinic is employees seeking employment elsewhere because they do not feel there job is secure.
Having unskilled employee in positions is often the cause of a high turnover and most employees can usually be replaced without a company’s lost in productivity. This is the reason why training and development is a vital aspect of the human resource department. Replacing employee is usually results in lost in revenue for the company. Several lost may occur for time it takes for recruiting, staffing, and training for potential employees. Turnover is expressed in most company’s annual percentage of the total workforce, so this is an expense in which the company has to account for.
Diary Entry 1, 19th September 1910 Dear diary, after a week of being on a holiday most of the girls and I are low on money and went to Mr Birling’s office to demand a raise of two chilling’s and six pence, Mr Birling told us that he were getting the average wage. I asked Mr Birling why we were not allowed a raise, Mr Birling told us not to question his authority. I wish that Mr Birling didn’t have so much power over us, I don’t know how I could survive with not getting a raise and I still wonder why Mr Birling won’t give us raise. Eva Smith Diary Entry 2, 2nd October 1910 Dear diary, after being on a strike for two weeks to try and get that raise I and some other girls got fired from working at Mr Birling’s workplace, why does things
Also, the majority of the employees surveyed did not enjoy their assigned shift nor did they feel they were given the proper tools to perform their jobs effectively. Finally, the majority of the sample felt the company was not good at communicating effectively. All these would indicate reasons why the company would have such a high employee turnover rate. The survey was effective in determining why employees were leaving so frequently, enabling the company to develop new policies and procedures that will help increase employee morale and happiness which could lead to a reduced turnover
Like many Americans, she struggles to make ends meet, but Pattie feels like she is falling even further behind. With her current wages, getting to the point where she could scrape by paycheck-to-paycheck would be an improvement. Every day she wonders, do I have enough money for gas? Will my car hold up just a little bit longer before I have to pay for repairs? Pattie − and 15 million workers just like her − deserve a raise.” I agree she does deserve a raise, but one thing to remember is she gets that raise the other 15 million workers want one and more.
Once you have a good handle on what is on his heart and mind, then you will know how to offer the customer helpful solutions that are attractive to him because they have value to him. Is Customer Service Outdated Tom Peters tells us that 70% of customers hit the road not because of price or product quality issues, but because they did not like the human side of doing business with the provider of the product or service. Research conducted by The Forum Corporation supports this fact and indicates that 45% of these customers said they switched to another company because the attention they did receive was poor in quality. Customers today are often treated like a nuisance, instead of the reason that a company is in business at all. Products and services continue to increase in cost.