651.1.1 - write an assignment describing your work setting's appraisal policy and procedure, and looking at how this policy links in with the NHS Framework. Cambridgeshire Community Services Appraisal Policy and Procedures – To provide a clear policy, procedure and documentation for staff to use when completing performance appraisals. To ensure staff are motivated in reaching trust objectives and their individual objectives. Identifying learning and developmental needs of staff. It allows staff to contribute towards service and organisational development and provides them with opportunities for staff to develop to their full potential.
Question 1: Organisations such as BHP would operate a number of different performance appraisal methods. In order to ensure the success of the method implemented certain processes need to be in place. Outline the processes and documentation an organisation such as BHP would need to have in place to successfully implement performance management. * Firstly, BHP would need to assess whether all positions within their organisation are documented and available in current and accurate position descriptions. * Investigate whether managers have provided all BHP staff with performance indicators to be used in the current appraisal period, ensuring they are consistent with each staff members key role requirements, as outlined in each position description.
Thompson (2009) suggests that supervision is a process through which an organization empowers staff to meet organizational objectives, which involves a number of tasks from monitoring work tasks and workloads to ensuring legal and organizational requirements and policies are adhered to. Ensuring that Health and safety legislation is adhered to is an example of how the SCA operates within the role of supervisor, making sure that junior care staff are made aware of residents mobility needs by referring them to the relevant risk assessments, important too is the need to ensure that staff are aware of the correct use of all equipment used to transfer residents including safety checks prior to use and the appropriate method for storing said equipment after use, it is the supervisors responsibility to inform and instruct staff where there is evidence of uncertainty or misunderstanding of the correct health and safety
| With the support of HR department, manager will response for all documentation. | Training and Support | HR has the major responsibility. | Managers will assume major responsibility of training and support with the HR department help. | Monitoring and Evaluation | Responsibilities of Chairperson, HR and staff member (related department). | Managers will assume major responsibility of Monitoring and Evaluation with the HR department help.
Working relationships are based on formal policies and procedures. Working relationships are professionally based. As a support worker, it is my job to deliver a very high standard of service to individuals. This includes supported day to day living i.e. personal care, domestic tasks and any activities or appointments they need to attend to.
. . . Chief Executive Officer CUSTOMER SERVICE REPRESENTATIVE JOB DESCRIPTION JOB TITLE: Customer Service Representative General Summary: Provides customer service support to the Council by handling Constituent, Supplier and Local Business enquiries in a timely manner. Initiates and/or implements corrective action as needed in order to ensure that an excellent standard of service and a high level of customer satisfaction is maintained.
Describe two strategies that may be employed to ensure the appropriate OHS information is communicated to all employees effectively, regardless of linguistic or cultural background. 1 Part A – Theory Review Questions 1. Explain the need for a manager to understand OHS legislative requirements. Give two examples where you would need to apply this knowledge within your workplace. Explain how you can ensure compliance with the legislation.
Also feedback given can be used to evaluate own performance and inform development, this can include; using the feedback to raise awareness of strengths; can identify any areas for improvement; knowing what actions can be taken to improve performance; actively seeking feedback; having sources of feedback, for example, supervisors, mentors, colleagues; effective feedback develops confidence, competence and motivation. National Occupational Standards (NOS) describe best practice by bringing together skills, knowledge and values. National Occupational Standards are valuable tools to be used as benchmarks for qualifications as well as for defining roles at work, staff recruitment, supervision and appraisal. The Health and Social Care National Occupational Standards (NOS) are jointly owned by all the alliance partners within Skills for Care and Development and Skills for Health. Any reviews of NOS are undertaken jointly by all UK alliance partners.
The whole process of benchmarking is to identify the best practice in relation to the product or process within the particular industry. This benchmarking technique is a management tool through which a plan for evaluation, measurement, and improvement is implemented. It seems as though with our team these tasks have been completed. Within the actual business and the shift workers we have to make sure that we identify the best practice for each shift in which there are many different tasks listed in the column chart. All managers should benchmark the organization in order to assess all of the performance on each shift by providing all of what they can measure in a consistent manner across the organization.
These include: “Project Mission – the initial clarity of the goals and general direction; Project Schedule/Plans – a detailed specification of specific individual action steps required for project implementation; Top Management Support – the willingness of top management to provide the essential resources and authority for project success; Client Consultation – communication, consultation, and active listening to all impacted parties; as well as Personnel – recruitment, selection, and training of the essential personnel for the project team; Technical Tasks – availability of the required technical Expertise and technology to accomplish the specific technical action steps; Monitoring and Feedback – timely establishment of comprehensive control information at each phase in the implementation process; Client Acceptance – the act of “selling” the final product to its ultimate intended users; Communication – the provision of a suitable netwo¬rk and necessary data to entire key actors in the project implementation; and Trouble Shooting – the skill to handle unexpected crises and deviations from