Reception Skills Essay

1020 Words5 Pages
FETAC RECEPTION SKILLS Assessment Technique Skills Demonstration Contents Task 1 : Receiving and Greeting Visitors 3 Task 2 : Sorting and directing incoming mail 3 Task 3 Email 4 Task 4 Using correct communication techniques 4 Task 5 Database 5 Task 6 Filing Trade Documents 6 Task 7 Completing 7 Task 8 Petty Cash 7 Task 9 Maintaining a work-based diary 7 Task 1 : Receiving and Greeting Visitors The correct procedure for receiving and greeting visitors is to maintain a friendly demeanour, display open body language, be appropriately dressed for the organisation, present information clearly and succinctly. • Use formal greetings • Maintain confidentiality of all callers • Deal with callers promptly apologising if there is any delay • Give priority to callers in person before those on the telephone • Get visitors to sign in the log book and wear visitors badge if appropriate Task 2 : Sorting and directing incoming mail All incoming post will fall into one of the following categories: • General Mail • Private & Confidential Mail • Urgent Mail • Parcels The first step is to date stamp every letter if opened or every envelope if the letter is marked private and confidential. All post arriving at reception whether it be letters or parcels must be date stamped. Once the mail has been date stamped, it can then be re-directed to the appropriate department and / or individual. Make sure all urgent post is given priority. Before signing for receipt of parcels make sure that you get what you are signing for. Some organisations may want the receptionist to keep a record of mail forwarded to other departments. Task 3 : Email
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