Quality Management in Small Business

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Quality management in small business Small business is an important part of economy, entrepreneurship of smaller scale brings almost half of all tax assessments. Small business highly depends on the quality of produced goods, since entrepreneurs do not have much money they could spend on marketing and advertisement, they have to rely on “word of mouth” type of advertisement more then any other type of business, and in order to make it work they need a product of outstanding quality. Below is given theoretical information of what measures need to be taken in order to improve quality of production: A business which hasn't been managing quality is apt to be ignorant even of what errors it makes and of some details of its production and delivery processes. Until it learns those things, its quality management effectively consists of hoping that customers are happy and enduring the unseen and unmanageable costs of harm to reputation from its errors. These unseen costs might be less than the visible costs of embarking on a quality management program: but they can all too easily be greater – and, if they are less, a quality management program is the only means to discover it. You can always scale back a quality management process if you discover you don't need it: whereas, if you do need it, but don't detect this, you may be doomed to go out of business before you can do anything about it. If there are errors being made that previously went un-noticed, the costs of quality management are apt to initially increase as you learn (by experiment, much of it wrong) which things you need to change about your processes and which things you really need to be measuring. Once those lessons are learned, competent quality management can help a business adjust the way it does things to enable itself to more reliably deliver good enough: and the cost of managing quality actually goes

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