1.1 Identify different reasons why people communicate. To express needs :- This could be to share ideas or information, for reassurance to express feelings, to build on a relationship, socialise, to ask questions, to share experiences. Individuals communicate to establish and maintain relationships with others, to give and receive information and instructions, to understand and be understood, to share opinions with others, feelings, knowledge, emotions. To also give encouragement and show others they are valued. 1.2 Explain how effective communication affects all aspects of own work.
INTRODUCTION - INTERPERSONAL COMMUNICATION: Interpersonal communication is the process by which people exchange information, feelings, and meaning through verbal and nonverbal messages: it is face-to-face communication. (www.skillsyouneed.com) Furthermore, interpersonal communication is not only about what is actually said, as in the language used, but how it is said and the non-verbal messages sent through the tone of voice, facial expressions, gestures and body language. When two or more people are in the same place and are aware of each other’s presence, communication is taking place, no matter how subtle or unintentional. Without speech, an observer may be using cues of as stated above: facial expression, posture and dress to form an impression of the other’s intentions, emotional state, role, and personality (www.skillsyouneed.com). Although communication may be not intended, people receive messages through such forms of non-verbal behaviour.
1.2 Explain how to support effective communication within own job role Within my job role it is important to have good communication skills to develop positive relationships and share information. We communicate as much or maybe more through body language as we do with words; this includes facial expressions, eye contact, our stance or movement of arms, hands and legs. E.g. Effective body communication could be an open body stance, focusing your eyes on the service user or individual. Whereas crossing your arms or legs, sideway glances could block effective communication.
Explain how own role can impact on the dynamics of two way communication with individuals with sensory loss Be prepared to repeat what you say ? orally, in writing, [ or using multiple formats - to communicate with the person. Offer assistance in understanding written instructions and in completing forms or documents. Provide extra time for decision-making. Be patient, flexible,
Denise Meloche 4222-324 Support Individuals with Specific communication needs 1. Understand specific communication needs and factors affecting them. 1.1 It is important to meet the individual’s communication needs so; • they can be informed and therefore make informed choices • express their feelings and views • be alerted to danger • interact socially • be involved with everyday activities • understand what is going on around them • learn 1.2 My role and practice can impact on communication with an individual with specific communication needs by giving them the opportunities for all of the above. If I fail to communicate according to their need, they may become more isolated and withdrawn. I endeavour to find ways to support communication using variety of methods.
Identify different reasons why people communicate. Explain how effective communication affects all aspects of own work. Explain why it is important to observe an individual’s reactions when communicating with them. There are many reasons for communicating. • To express an emotion or a need.
I provide active support to individuals to enable them to express their communication needs, views and preferences by making available any equipment that is required e.g. pictures, hearing aids and devices or speaking utensils. When talking to individuals I provide active support by understanding the communication difficulties of the individuals and I am patient and allow them time to express themselves when they feel comfortable to. If a misunderstanding takes place, I work with the individual to find a set communication method which will clear up the problem. 3.
Within the bonds and encounters of the people in our lives, we shape our own perceptions and ideas based on the way we chose to communicate. This is heavily credited towards mindful listening, emotions, and emotional intelligence and learning. Each of these concepts is linked together to form a critical way to either the success or failure in our communication process when analyzing learning. First, the concepts must be defined to understand fully how it relates to information sharing and retaining. Listening is far more complex than the idea of hearing.
The effective and controlled use of paralinguistics and body language ensures that the desired message is expressed effectively and assists in the audience’s interpretation of the presentation. These skills will alleviate the speaker’s anxiety and enhance the audience’s attention. Public speaking is used to convey a message to the listener/s and the process can be amended by discovering information about the audience, allowing the speaker to create a bond with the audience. (Seiler and Beall 2011: 178) refer to audience analysis as ‘the collection and interpretation of data about characteristics, attitudes, values, and beliefs of an audience’. An inquiry of the audience can be made through direct observation, making an inference from the observation or data collection.
• SD stimulates feedback. The quality of the feedback is related to the amount and relevance of self-disclosure we receive and share with others. • Self-disclosure can be most revealing or least revealing. Self-Disclosure Definitions ** S. Jourard (in The Transparent Self) defines self-disclosure as making ourselves "transparent" to others through our communication--i.e., when we tell others things about ourselves which help them to see our uniqueness as a human being. ** Culpert distinguishes between self-description vs. self-disclosure.