If a customer is not happy with service they received in a store, they are more likely not to return regardless of the quality of the product. Kudler’s objective at this point may be to hold customer service seminars for their employees to increase the level of customer service their clientele are receiving. Giving incentives to employees for great customer service is likely to improve the level of customer service produced by employees towards the clientele thus improving the likelihood of return shoppers. The surveys given to customers reflect on the prices of Kudler’s products as
Therefore companies should remember to treat each customer with respect, regardless of how much money they are spending, because they never know if in the future the customer might make a larger purchase (Gibson, 2012, p. 15), or perhaps spread the word to a friend or family member who might spend significantly more money with the company. In any case, in order for companies to succeed they must find a way to make sure that their customers are satisfied and happy with their services. So that we can better understand how customer service works we will examine the role of the customer service representatives (CSR’s), the tiered service system, and the five critical skills and competencies a customer service representative must have. The role of the customer
The strategic plan will help provide better, more targeted service to its clients and will be more specific on how the company will go about achieving company goals. The strategic plan will help Riordan’s executives understand the company’s direction by reviewing past progress and making changes to improve and grow. The strategic plan is an organizational tool that will help keep Riordan on track to meet growth and financial objectives. Need for a Strategic Plan Successful businesses are effective at identifying opportunities for growth and ensuring every manager has the same goals. For Riordan to further strengthen their strategic plan, they can develop a financial model based on their income and cost assumptions they would anticipate under the plan (Mikrut, 2010).
XLIX Engineering Desigrr Firm 9201 University City Blvd Charlotte, NC 28223 Team Contract (Rev. 07120120t2) Team Purpose: To combine skills to eliminate weaknesses by worklng together as a team to maximize efficiency in the completion process of the projects in 120L-003Team Processes: Distributing the work evenly among group members based on individuals strengths and assisting others if needed because of scheduling issues,problems with assigned work and other special circumstances. Reporting back to the team at minimum by weekly to insure efficient progress among group members. Reviewing work done prior to each team meeting to make sure work is getting done efficiently and on time. Ground Rules: group so that group modifications
However, the amount of capital can be limited thus using appropriate budgeting concepts will help narrow down the risks. Arguably, some of the most popular methods of capital budgeting are Net Present Value (NPV), Internal Rate of Return (IRR), Discounted Cask Flow (DCF) and payback period. Businesses tend to struggle to minimizing expenses to improve the bottom line because some of these expenses are needed to ensure that certain operational goals are met, i.e., overhead and advertising. Establishing a culture of employee engagement and allowing employees to articulate their ideas can help in reducing these costs. To encourage the employees to come up with innovative ideas, a quarterly price by way of a $25.00 gift card will be given to the employee with the best idea.
The goal of performance management is to expand employee efficacy, and “performance management requires willingness and a commitment to focus on improving performance at the level of the individual or team every day” (Cascio, 2013. p. 359). An effective performance management system will cover job specifics; align with Clapton Commercial Construction’s culture and direction, be easy to understand and practical, and provide accuracy in employee performance. Included into a performance management plan are positive feedback with constructive criticism for improvements needed, “a collaborative process for setting goals and reviewing performance based on two-way communication between the employee and manager” (hrcouncil.ca, 2015), monitor and measure results, and provide training and development opportunities for increased employee
Different scenarios need different types of customer service, if it is a faulty product then they will need to get a refund on the product, good customer service should refund the item with little fuss. When a company deals with a problem swiftly the customer feels valued and will return to the retail establishment. If the customer needs to complain then the customer service will need to be coherent and comprehensive. The more personal the customer service is the happier the customer will be. Customers much prefer talking to a human rather than a machine.
The learning curve will present challenges in that, employees will maintain the need to refer to the old system to proceed with business as usual. Possible struggles presented by the learning-curve are expected from several employees. Some will adjust more than others, but the main challenge is in the adaptation or orientation phase. Technologically, since the system is equipped with back up software, it should eventually eliminate the need for hard copy records and files. This will save time in the long run, which should encourage most employees despite their initial frustration with the management system change.
Training Plan Landslide Limousine HRM/531 January 20, 2014 Training Methods “Training consists of planned programs designed to improve performance at the individual level, group, and/or organizational levels. Improved performance, in turn, implies that there have been measurable changes in knowledge, skills, attitudes, and/or social behavior” (Cascio, p. 290). Developing an effective employee training program will be fundamental to the long term success of Landslide Limousines. A clear understanding of the company’s policies, goals, philosophy, and job functions will eventually lead to a higher customer satisfaction rate and higher profits. Employee training will help set a clear understanding of what is expected of them, inform them of their responsibilities and the clearly identify the role they will play within the company.
The decline has cause many smaller companies to push their company less and not worry of about effectiveness and stock prices because there is less push from takeovers. This can be bad for investors. In the end I don't think takeovers are such a bad thing because it can force businesses to really push to achieve higher stock prices but sometimes these takeovers can lead to putting employees and the smaller company at high risk. When Executive Turns Buyout Adviser, Alarm Bell Go