Principles of communication in adult social care settings
Understand why communication is important in adult social care settings
1 Identify different reasons why people communicate
There are many different reasons why people communicate, the main reasons being to get
To know each other and to know things about each other. Also to express how we feel, to let
People know of our needs, of things that we like and don’t like. Communication enables us to
Give and receive information, whether it be about a person, place or feelings and needs
2 Explain how effective communication affects all aspects of working in adult social care settings
Effective communication affects all aspects of working in adult social care settings as it builds up
Team work and creates and helps keep everyone “on the same page” and everyone has the same
Understanding. If there is inadequate communication then that can cause problems.
3 Explain why it is important to observe an individual’s reactions when communicating with them
It is important to observe an individual’s reactions when communicating with them as it helps
Give a better understanding of what they are trying to express in the situation, their reaction
May show positive or negative reactions to what is being said or done that helps gauge their
Needs and whether any changes are needed
1 Explain why it is important to find out an individual’s communication and language needs, wishes and preferences.
It is important to find out an individual’s communication and language needs, wishes and
Preferences to understand their needs, wishes and preferences correctly so as not to cause
Them any distress or frustration and to understand the way that is best for them to communicate.
What could work well with one person may not work well with another person and no one should feel excluded because their needs are different.
2 Describe a range of communication methods
Non-verbal communication: written words,...