By explaining the importance of keeping information confidential such as daily activities, medications in a secure place and not to disclose any information to anyone outside of the individuals care or other than their direct team. When recording information electronically ensure that you are only accessing that individual’s particular records and password protect the information with an active password that is only known by the professionals concerned. On completion of checking or amending
A resident’s reaction may show whether they are in a good or bad mood, or whether they understand what has just been said to them, which allows us to then decide how to deal with the situation. Also we can use a fellow member of staff’s reaction to see whether they understand what ourselves or residents have said, especially with staff that has limited English. 201 Cert. 2 – Understand how to meet the communication and language needs, wishes and preferences or an individual. It is important to find out and individuals’ communication and language needs, wishes and preferences as this can affect certain aspects of work.
1.3 Explain how standards inform reflective practice in adult social care Standards inform reflective practice because they impact on how I work. I have to be fully aware of them and understand the imprecation’s of not working towards them. Reflecting on standards also gives me the opportunity to update myself on any new standards. 1.4 Describe how own values, beliefs systems and experiences may affect working practice My values, beliefs system and experiences could impact on the work I am doing with residents if I do not have an awareness of my own values etc. This is because I could find it difficult to accept other people values and beliefs.
Effective communication is important as it ensures that information is clear and accurate. This reduces the possibility of mistakes being made and making sure the appropriate care service is taken place, it is important to work as a team and keep that communication flowing. 1.3 Explain why it is important to observe an individuals reaction when communicating with them. It is important to observe an individuals reaction when communicating so you can feed back off there expressions in there face and understand them a lot more in what they want or what they are trying to achieve. 2.1 Find out an individuals communication and language needs, wishes and preferences.
Nothing can be done without proper communication, whether its carers expressing to the resident or the resident expressing to the carer. There are lots of people that need to be communicated to such as colleagues, residents, their families and friends. Also communicating to other professionals is a necessity to the job. Each way you communicate will be different according to who you’re communicating to and what you’re communicating. 1.3 Explain why it is important to observe an individual’s reactions when communicating with them It is important to observe an individual’s reactions whilst communicating so that any problems can be identified and dealt with properly.
Can the person you a re speaking to give verbal acknowledge they have understood what has been relayed to them/asked of them? If they are hard of hearing, is there any background noise? Are you speaking slowly, loudly and clearly enough for the person you are talking to understand? If they have a speach impairement give them time to respond. 3.1 Explain how people from different backgrounds may use and/or interpret communication methods in different ways?
1.3 Explain why it is important to observe an individual’s reactions when communicating with them * To understand the individuals emotions * Ensure that they understand you and you understand them * By observing an individual reaction, you will know through his facial expression and gestures that what you have said has been understood. 2.1 Explain why it is important to find out an individual’s communication and language needs, wishes and preferences It is Important to find out an individual’s language needs, wishes and preferences in order for the individual to receive the information or care they need. If this is not put into consideration, you will not be able to teach them or reach them and that could mean causing them distress. 2.2 Describe a range of communication needs * Verbal * Gestures * Communication books * Eye contact * Sign Language * Facial expression * Touch * Pictures * letters 3.3.1
2.1 Explain why it is important to find out an individual’s communication and language needs, wishes and preferences. Some people have communication difficulties, people with Autism, dementia or people who are physically unable to speak. In order to support individuals with communication difficulties their needs, need to be understood of the difficulties they face. It is really important to recognize that people are individuals. The way you communicate with mrs a will be different from the way you communicate with Mrs B.
UNIT 1 1.1: It is very important for people to communicate effectively, this is to help make sure the care for the individual is consistent, it’s important for staff members to communicate so that the clients need will be met efficiently and effectively. 1.2: If there ineffective communication present this could potently affect the learners work. 1.3: If an individual has trouble communicating it is important to notice things such as, Body movement and facial expressions because these can be signs or discomfort so it is important that we pick up on these signals. 2.1: The best way to find out an individual communication needs could be to either ask them directly/look in their care plan/ ask a family member/ other members of staff
L2- HSC Technical Certificate unit worksheet Unit 201 – Principles of communication in adult social care settings The numbers in the bracket after each question relate to the assessment criteria in the standards UNIT 4222-201 1. Identify different reasons why people communicate (1.1.1) 2. Explain how effective communication affects all aspects of working in adult social care settings (1.1.2) 3. Explain why it is important to observe an individual’s reactions when communicating with them (1.1.3) 4. Explain why it is important to find out an individual’s communication and language needs, wishes and preferences (1.2.1) 5.