Unit 201 – Principles of communication in adult social care settings
1.1 Identify different reasons why people communicate.
To convey information
To help establish a relationship
To confirm that suitable or appropriate action is being taken
1.2 Explain how effective communication affects all aspects of working in adult social care settings.
Without effective communication it is not possible to form any kind of relationship with the people with whom you are working. Furthermore you would be unable to confirm that you were meeting their personal needs and requirements.
1.3 Explain why it is important to observe individuals’ reactions when communicating with them.
A person’s reaction will indicate how clear and successful your communication has been. A poor or negative response may indicate that you are not communicating well and you would need to adapt your methods accordingly.
2.1 Explain why it is important to find out an individual’s communication and language needs, wishes and preferences.
You must be aware of a person’s communication needs and preferences so that you know how to communicate with them in the most effective and appropriate manner thereby meeting their personal needs and wishes.
2.2 Describe a range of communication methods.
Verbal – the tone of your voice and the language used
Visual (eye contact)
3.1 Identify barriers to communication.
Disability (eg hearing difficulties)
Lack of ‘common ground’ (eg cultural or age difference)
3.2 Describe ways to reduce barriers to communication
Be aware of what the barriers are or may be and act accordingly. If, for example, the other person has hearing difficulties written or visual communication may be appropriate. You must endeavour to build a relationship so that you can recognise the individual’s needs.
3.3 Describe ways to check that communication has been understood....