Personal and Professional Healthcare Communication

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Personal and Professional Health Care Communication Linda Smith HCS/350 September 30, 2013 David W. Catoe Personal and Professional Health Care Communication Effective communication is an essential part of daily life for a nurse, both personally and professionally. By observing and evaluating yourself in interaction with others is key to learning to communicate effectively. Effective communication gives us a better understanding of a person or situation, enables us to resolve conflict, builds trust and respect, and creates an environment where creativity, problem solving, empathy, and compassion can flourish. In this paper, the subject of communication and how it relates to and the relevancy it has to personal and professional health care communication, how it affects patient health outcomes, and the principles of therapeutic communication will be discussed. Health Care Communication Communication is a complex two-way process of exchanging thoughts, feelings, and ideas to convey meaning in an attempt to create a shared understanding, and how we use words and gestures to produce a desired effect according to Whittaker (about communication). Health care communication consists of interpersonal and intrapersonal activities focused on health and health-related issues (Ishikawa & Kiuchi, 2010). According to Ratzan (2009), health care communication can increase the intended audience’s knowledge and awareness of health issues, problems and solutions, influences perceptions, beliefs, and attitudes to promote behavior changes, clears up misconceptions and misinformation, can advocate a position on health issues or policies, increase support for health care services, and strengthen relationships with patients and colleagues. Communication can be presented through multiple types of media, for example, verbal communication, pamphlets, brochures,

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