Performance Management Assignment (Unit 5003)

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Contents Introduction 2 1. Identifying and agreeing performance objectives 3 – 4 2. Assessing performance and providing feedback 5 – 6 3. Performance improvement 6 – 8 4. Applying the organisation’s disciplinary and grievance procedures 8 – 9 Summary 10 References & Bibliography 11 Appendix 1 - Example Staff Disciplinary Policy 12 – 23 Appendix 2 - Example Grievance Policy/Procedure 24 – 33 Introduction The aim of this assignment is to explore the key areas of performance management. There are four main objectives that the assignment intends to satisfy, which are: - How to identify and agree performance objectives - Assessing performance and providing feedback - Performance improvement, and - Applying the organisation’s disciplinary procedure. A secondary objective of the assignment is to apply of academic theory to the workplace by giving examples of situations where processes are in place, where a performance improvement cycle was apparent, or where there were indidcators of poor performance. The organisation’s disciplinary procedure for staff will is annexed in the appendix. The assignment is limited in word count, hence the depth and breath of the report can only provide a brief insight into the topic. 1. Identifying and agreeing performance objectives Watson and Gallagher (2006) suggest that managers take part in agreeing objectives with their own manager as well as with the memebers of staff who report to them. In objective-agreement sessions they have to satisfy questions such as: - What are the key result areas of the job? - What objectives can be set for each of these key result areas? (targets & standards) - Are the objectives SMART? (specific,

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