Performance Appraisal Parameters

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CHAPTER 3 PERFORMANCE APPRAISAL PARAMETERS 3.1 INTRODUCTION Performance management is a holistic process bringing together many of the elements which go to make up the successful practice of people management, including in particular learning and development. But for this very reason, it is complex and capable of being misunderstood (CIPD, 2008a). ‘Performance management is not achievable unless there are effective processes of continuous development. This addresses the core competencies of the organisation and the capabilities of individuals and teams. ‘Performance management’ should really be called ‘performance and development management.’ (Armstrong and Baron, 1998) Performance appraisal is one element of performance management which involves different measurements throughout the organisation. Performance appraisal is the most important if the organisations are to take the advantage of their most important asset, employees, and gain human capital advantage. 3.2 KEY ELEMENTS OF EFFECTIVE PERFORMANCE MANAGEMENT (ARMSTRONG AND WARD, 2005) The Process by which individual performance is guided, assessed and rewarded is critical because it sends a highly-visible message to people about what is important and valued in the organisation. People Management and Capability – Armstrong and Ward (2005) advise that organisations must ensure that managers implement performance management systems consistently across the organisation. Managers need to be able to elevate the performance of those around them and their interpersonal skills and behaviour will impact on their ability to do this – (either well or not well). Any training therefore, needs to focus on people management skills and on helping managers to change their behaviour rather than training them to be ‘performance management process’ experts; Motivation is often a forgotten and

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