Patient Registration System

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lnius University Hospital Santariskes clinics & Baltic Institute of Information Technologies Introduction Patient registration system in most health care institutions in Lithuania is carried out using paper journals or is not carried out at all, and arrival of patients to health care institutions without reservation system results in live queues at consulting rooms. When reservation is made in paper form, it is not possible to combine information flows from different health care institutions: in practice patients are not able to choose the most suitable physician and visit time among different institutions. Paper registration journal allows work for one operator only and in single workplace. This restricts efficiency of work and results in queues at reception desks and blockages of telephone lines. Expediency of such system is low and fails meeting needs of both users of health care services (the patients) and suppliers of these services (physicians, reception desk personnel and administration staff). Most elements of the reservation system are ineffective, and therefore too much time of human resources, patients and employees is consumed for usual operations, and material costs are too high as well. Patient Appointment Reservation System (PARS) deals with problems related to patient visit reservation in health care institutions. These can be divided as follows: • • • • Much personal time spent when registering for a visit and while waiting at consulting rooms; Limited selection possibilities for patients; Inefficient use of human resources in health care institutions; Inefficient management of health care institutions due to inadequate flows of information. Patient Appointment Reservation System (PARS) is a project supported from Structural Funds of the European Union, intended for direct installation and development of information technologies in

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