Organizational Structure of Convergys

930 Words4 Pages
The Organizational Structure of Convergys® Tammy Horton-Stein University of Phoenix MGT 330 June 4, 2012 Carl Nunziato The Organizational Structure of Convergys® Convergys® is a leader in customer management and is focuses on helping organizations find ways to enhance the value of their customer relationships. Convergys handles billions of customer interactions each year for other organizations and companies. Convergys has approximately 75,000 employees worldwide who help clients by balancing the demands of increased revenue, reducing costs, and improving customer satisfaction with a mix of technology, analytics, and agents. "Among Fortune 500 companies, over half of the top 50 are clients that trust their most important relationships to Convergys" (Convergys, 2012, para. 1). Convergys has businesses in 24 of the 50 continental United States and three provinces in Canada as well as Europe, Middle East, Africa, Asia Pacific, Latin America, and South America. Organizational Structure The organizational structure of Convergys® is hierarchical. The Chief Executive Officer is Jeffrey Fox with the following people just under his command; Chief Financial Officer, Earl Shanks; Chief Information Officer, JG; Customer Management, AA; Information Management, RL; President North America, JB; and Senior Vice-President, JH. Each of these have employees in their chain of command. They are in essence liaisons to the Chief Executive Officer. The organizational structure of Convergys® is a multinational structure with each person reporting to a superior except one. Each division having ranks within the division and the separate entities within that division also having a hierarchical command. The organizational

More about Organizational Structure of Convergys

Open Document