Kerry Ogden Unit 1 1.1 Explain the use of benchmarks in managing performance Benchmarking is the process of comparing one's business processes and performance metrics to industry bests or best practices from other companies. Benchmarking is used to measure performance using a specific indicator resulting in a metric of performance that is then compared to others. 1.2 Explain a range of quality management techniques to manage team performance There are a large number of techniques that can be used to manage quality. A few examples include Customer surveys Performance measures and standards. Benchmarking Process analysis and re-engineering Continuous improvement Employee involvement People development
Organizational structure is the stereotypically categorized agreement of power, connections, privileges, and obligations of an organization. It determines how the position, authority, and duties are dispersed, regulated, organized, and how the information is disseminated between the various ranks of management. A structure relies on the organization's goals and policy. There are two types of structures, centralized and decentralized structures. In a centralized structure, the senior management has the power to make decision and has a strong control over departments.
Most businesses have a hierarchical structure. Hierarchical structure consists of multiple levels, like a pyramid; there are lots of different layers of staff in a business; with directors on top, second comes managers, team leaders, then supporting staff. Hierarchies make it clear who’s in charge of whom. The benefits of this are that people know who they report to and why. There are clear paths and aims to follow.
Verbal means that certain sounds, specific languages, and the spoken word may be used. In today's world, there is a large diversity of individuals that make up the standard workforce. There are employees that are different ages, those that are from different cultures, and even a variety of races. It is important that a company strives to create a basic foundation for verbal communication so that each person in the organisation understands.
Organizational cultures also can be created and maintained by the organizations managers, leaders or supervisors. Organizational culture is a common understanding shared among a group of individuals, and a certain type of behavioral patters within the organization that causes employees to interact in a certain manner with one another. Citigroup’s organizational culture has an effect on employee’s performance level, productivity, customer services, and behavior. The current organizational culture of Citigroup mainly has been determined by what has been working in the past for the organization to remain successful. With Citigroup’s organizational culture it has guided employees toward the behaviors and attitudes that have put the company at risk.
Ideas are put in the works on how to structure the function to accomplish specific roles in workplaces. In that structure, there are three elements used. The first element is that strategic business partners should come together to create and implement relevant business including Human Resource strategy. The second element is sharing expertise with specialist who have unique abilities in a wide area such as recruitment, training, selection, development, pay, and rewards. The third and last element is involves providing information with administration support to other managers including staff.
SBI POLICY REVIEW RICKEYA BEALE LIBERTY UNIVERSITY ABSTRACT Creating an effective and informative manual for employees to use as a method of better understanding a company and all of its internal and external value, allows for a connection and common ground to be created from upper management down the line to employees. By allowing employees know first hand what is expected of them from the start of their time in the company, helps to instill the goals an mission of a company and allows for insight when grey areas are presented. There are many different aspects that can be discussed in an employee handbook ranging from appearance, benefits, expectations, and even proper on the job conduct. In this paper there are four policies that were most important and stood out to myself as essential ground rules, for a new small up and coming business. With various examples and explanation my research rational and personal philosophy will be
Case Study #2 Planning, Organizing, and Leading BMGT 364 6980 Management and Organization Introduction: The operation of the management within a company has a huge impact on the quality of service, productivity of employees, and the culture within a business. It is important to find the right balance of leadership style and motivation techniques to ensure the company is effectively operating. The management needs to have a clear understanding of the mission, vision and organizational strategy of the owner when developing business strategies and making decisions. The strategies that are developed and implemented during planning will have an impact on the remaining pillars of the P-O-L-C framework. Issues and Impacts on Business The mission and vision developed by Tom has been clearly laid out for the employees and customers to understand what the Coffee Shop is striving to offer.
How do you perceive the role of a business/ organisational manager, ie what things does a manager need to do and what resources do they draw upon? Submit your answer for assessment. 3. Organisations and the individuals within them should consistently demonstrate ethical behaviours. What does this mean and how can you, as a leader, promote ethical workplace behaviours?
This briefing identified the process for selecting and acquiring an information system. This briefing explained how the goals of the organization and stakeholders affect the selection process. This briefing also explained how the organization’s goals drove the selection of the information system. Then, this briefing identified the roles each organization’s stakeholders play in the selection and acquisition process. Information systems continue to evolve as organizations continues to grow and change.