Operations Management - Psychodiagnostics in the Spotlights

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Operations Management PTU MBA 2011 Student number 11029514 T he psychodiagnostic process; a well-known bottleneck in mental health care. 1 Can operations management help? Module MBA Programme Lecturer Student number Date of submission Wordcount : : : : : : Operations Management PTU MBA 2011 Malcolm Afferson 11029514 6th March 2012 3479 (max. 3500) 1 The illustrations in this paper are images of the Rorschach test, a comprehensive psychological test for describing personality characteristics and emotional functioning. The test was invented by Rorschach in 1942 and is based on psychoanalytic interpretations of subjects’ perceptions of ink-blots. It is still in use, though highly controversial. 1 Operations Management PTU MBA 2011 Student number 11029514 Table of Content Introduction 3 Mental health clinic 4 Psychodiagnostic process 4 Process design and operations strategy 5 Process design analysis 7 Flow process chart 9 Flow process analysis 10 Process capacity 11 Lean thinking 13 Conclusions 15 Bibliography 16 Appendix 18 2 Operations Management PTU MBA 2011 Student number 11029514 Introduction In health care in the Netherlands there is a growing pressure to increase efficiency. Especially since the government is cutting down on health costs because expectations are that otherwise annual growing percentages of government costs will be spend on health care. It is worth mentioning that this “efficiency-trend” is not new. Ham (1997) states that since 1970s various attempts have been made across the world to contain spending and improve service performance in health care. Health care in the Netherlands is mainly tax-funded and very comparative to the UK health care system. Over the past decade, the costs of health care in the
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