Operations Management - Kitchen Nightmares - Gorde

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The Sandgate Hotel Operations Management – Rooms of Improvement Abstract Operations management is focused on the operations of the entire organization, rather than managing a product or service. At the Sandgate Hotel, bad management was the main reason behind in-effective operations, incompetent services, inconsistent food standards etc. leading to small covers of customers and hence a very less turnover. Gordon Ramsay studied the whole situation of the in-effective operations management at the Sandgate Hotel and brought in major strategic changes in operations which lead to striking improvements in the overall working of the hotel. In a span of six weeks, the hotel was back on the map with a large number of covers, double turnovers and a very positive roar of WOM. The report consists of further recommendations to the Sandgate Hotel in order to retain its successful position in the market suggesting operational strategies and improvements to fill in the gaps of any inadequacies that remain. Introduction Operations Management Operations Management deals with the design and management of products, processes, services and supply chains. It considers the acquisition, development, and utilization of resources that firms need to deliver the goods and services their clients want. Operations management is the area concerned with the efficiency and effectiveness of the operation in support and development of the firm's strategic goals. Other areas of concern to operations management include the design and operations of systems to provide goods and services. While the term operations management conjures up views of manufacturing environments, many of these concepts have been applied in service settings, with some of them actually developed specifically for service organizations. Focus of Operations Management Operations management focuses on carefully managing

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