BSBCUS501C: Manage Quality Customer Service Assessment 2: Why is it necessary to clearly identify, before designing product and service offerings, customer needs, and what are some of the less obvious service aspects that might inform purchasing decisions? Customers are fully aware that if a company is not able to provide them with a service or offering to meet their needs, one of the competitors will be able to. With this in mind, it is essential for business’ to research and communicate with their customers to gain the relevant feedback required prior to development. Development should reflect research findings and should meet customer and market needs. Internal and external customers provide business with information about how their products are used, new opportunities for their business, trouble-shoot issues with their product, and organise workloads.
TLIP4001A ASSESSMENT ACTIVITY 1: How can examining future opportunities and directions help towards the contribution of a shared vision and values for the workplace, and the shaping of business goals and objectives? A customer service delivery plan is a strategic and tactical plan for achieving marketing objectives. It is a detailed document that determines how new business will be acquired and how the existing customer base will be maintained and strengthened. Customer service delivery plans are not just about targets and how to achieve/exceed these targets. ASSESSMENT ACTIVITY 2: Why is it necessary, as part of the planning process for customer service teams, to review previous performance and successful approaches and to identify factors affecting performance?
This information is then combined with the produce the customers purchased. The purpose behind this is to always, have what loyal customers want on hand at the Kudler locations. Kudlers is also looking into holding classes in teaching these customers about the products they carry. The use of demographics and Psychographic were explained in how they help in business planning. Demographics and Psychographic, both help explain the customer in general, and what he or she is looking for in the business.
The historical sales system includes information like Shipment schedules with dates, distance and locations of delivery, size of shipments, and payment dates by shipment. It also includes sales information about price paid, cost, margin and discount given. This system helps the sales and marketing department to have data to base decisions on when considering future interactions with customers. It clarifies for the marketing team trends that may repeat in the future and how to capitalize on profitable ones while minimizing non profitable trends. Marketing Research and Planning Huffman trucking implements a marketing research and planning system that supports a variety of areas within the marketing department.
They also expect a professional level of service. Choose a product that might be sold to customers. Conduct some research to establish what customer expectations are in terms of quality, time and cost specifications. How would you market the product to the customer taking these expectations into account? Activity 2.2.docx Detail the methods and procedures that might be used by an organisation to communicate with customers to identify and agree on product/ service specifications.
Job Analysis This new role with InterClean is being designed around a customer centric sales approach, the Relationship Selling approach. Clients will be built and maintained by the salesperson with the goal of continued
A good _________ enables an accounting manager as well as auditors to follow the path of the data recorded in transactions form the initial source. 14. A control activity of an internal control system that focuses on structuring work assignments among employees so that one employee's work activities serve as a check on those of another employee is called ______________. 15. What kind of analysis should be performed when considering if an internal control procedure should be implemented?
Assignment 1 - 40262/Y1 Human resource plans and organisational context Executive Summary The aim of this report is to identify improvements that may be made to the current HR records system held by X. Research methods have included interviews with Senior Managers, Junior admin staff charged with maintaining the system and questionnaires for practice (field) staff who provide information on staff to keep the records system up to date. Relevant and recent literature on the subject of personnel record keeping has also been researched. This report has found that whilst the information required to be held is available, the current manual system and the reliance on the data provided by the database in finance is causing managers
The material you produce will be used in the management training. • Create a PowerPoint® presentation with speaker notes that explains the operational components of planning, sourcing, making, and delivering. Describe the importance of sales, operations, and resource planning for the supply chain. In the presentation, explain why it is critical to have an accurate sales forecast. Cite sources according to APA standards and include examples.
MKT 421 Complete Class Materials https://hwguiders.com/downloads/mkt-421-complete-class-materials MKT 421 Complete Class Materials MKT 421 Marketing Week 1 DQ 1 What is the definition of marketing? What are the benefits and drawbacks of incorporating marketing into the sales function of an organization? Do you think that marketing should be included as part of the sales organization within a company? Explain why or why not. MKT 421 Marketing Week 1 DQ 2 Select an organization with which you are familiar.