CT299 -Understand the role of the social care worker 1. Understand working relationships in social care settings 1.1 Explain how a working relationship is different from a personal relationship. Working and personal relationships are different because of boundaries, in your working relationship things need to be kept professional at all times and you would be expected to adhere to professional codes of conduct and employers policies and procedures. Personal relationships are much more relaxed and the boundaries are far different e.g. you may hug your family and friends this would not always be appropriate in a work relationship.
Unit 4222-206 Outcome 1 1- Explain how a working relationship is different from a personal relationship The difference between working relationships from a personal relationship is that a working relationship is different because of boundaries, professional codes of conduct, employer policies and procedures. In a working relationship you would be friendly, you would know your role and responsibility, also you would not share your personal information as you would with friends. A working relationship has no emotional attachment where as a personal relationship you would. 2 – Describe different working relationships in health and social care setting The different working relationships in health and social care settings would come into 3 types :- policy making, administrate staff and the hands on staff, the working relationship in health and social care starts with the policy making has they have to know everything from the law to the public sector and they will delegate the job of implementing decisions to the administration team who will then work out the correct procedures for action and reporting back whereas the hands on staff will implement those procedures in their daily tasks. Outcome 2 1- Describe why it is important to adhere to the agreed scope of the job role It is important to adhere to the scope of your job role as this sets out boundaries in your job role, enables you to know your role and responsibility, knowing your own level of competence and skills, to know your job role, if someone asks you do another role it wouldn’t be ok if you carried out the tasks because you aren’t trained for it and you could injure yourself or others around you.
You chose personal relationships but you don’t choose your colleagues. You share personal thoughts and feelings in a personal relationship but not a working relationship. 1.2 Working relationships will include those with colleagues, family members of service users you care for and the service users themselves. You may provide a number of services to service users such as physiotherapy, befriending and cleaning. Understand the importance of working in ways that are agreed with the employer 2.1 There are certain agreed ways in which we must work.
You will be accountable and responsible for any mistakes or errors. You do not have to like the people you work with and you will need to keep personal opinions and feelings to yourself. Mutual respect and understanding needs to be established and is a key factor in developing a good working relationship. A personal relationship is formed through choice, with someone you share interests and feelings with and who you like. There will be no set of rules or procedures to follow and you won’t get paid.
Working relationships are governed by policies and procedures structured by the employer. Professional codes of conduct need to be adhered to and although friendly, you wouldn't share personal information as you would with family and friends. There is no emotional attachements in working relationships and an approach of responsibilty and equality should be in place. Describe different working relationships in health and social care settings. Relationships differ in health and social care setting such as collegues, managers, doctors, paramedics, district nurses and service users with their family and friends.
You have to build professional relationships with people you support to enable you to deliver the care required to each individual so you can get to know them and find out their likes and dislikes and routines they may have. You must make sure you do not over step the boundaries of the relationship for example visiting them out of working hours or inviting them to your own home. Some people you support may show an interest in your personal life but it is important to keep the answers you reply to their questions minimal, it is fine to share basic information but you must not share significant personal details about yourself. The other relationship of working is building relationships with staff members, team work takes time to work well, not everyone will share the same views on how tasks should be completed, and most teamwork relationships will depend on how well the team is managed. Supportive team working is a good term and can help towards a great team
Employment Responsibilities and Rights in Health, social Care or Children’s and young people’s Settings 1) Know the statutory responsibilities and rights of employees and employers with own area of work. There are a number of laws and regulations which have been written to protect you at work; they also protect your colleagues, the people you will work with and their families. As is usually the case, with rights go responsibilities; these laws also explain / advise you what you are expected to do and how you should behave at work. Main features of Current Employment Legislation are: I. Workplace Regulations: laws that keep everyone safe and reduce hazards and manage risks.
You would not share information about your personal life as you would with your friends. This is important as it keeps the work place professional. As with working relationships with service users the employee must ensure they stick within the boundaries set out in the employers policies. The employee must never let a relationship with a service user turn into a personal one as this would clearly infringe on the employer policies and could lead to either service user or the employee been left in a vulnerable position. 2.
3. Describe why it is important to adhere to the agreed scope of your job role in an adult social care setting. It is important to adhere to the agreed scope of a job role in an adult social care setting, because the agreed scope defines the duties and responsibilities of the role. This framework of responsibilities establishes professional expectations of the employee and failure to stick to the agreed scope could result in the needs and expectation of colleagues, service users or even the employee themselves not being met. The
Definition of Duty of Care Working in the Health and Social Care industry, there is a legal requirement to act in the Service User’s best interests and provide a duty of care towards the people who are being supported. Also, employer’s have a Duty of Care to their staff, ensuring that training needs are met. My employer also has a duty of care for staff members, to ensure that working conditions are safe and suitable to deliver the service. Legally, employers must abide by relevant health & safety and employment law, as well as the common law duty of care. They also have a moral and ethical duty not to cause, or fail to prevent, physical or psychological injury, and must fulfil their responsibilities with regard to personal injury and negligence claims.