When we communicate verbally with others, either in a conversation or in a presentation, our usual goal is to have people understand what we are trying to say. In order to accomplish this, we should remember to keep it short and simple. When we talk to others, we assume they will understand us. We know what we are trying to say, so obviously our message will get through. Not necessarily.
Duty of care in health and social care settings 1.1 Duty of care is the responsibility for taking care of another person , ensuring their physical and mental wellbeing. Giving individuals choice and safeguarding provided for service users as well as colleagues. Adhering and observing legal obligations and policies/procedures of the organisation. 1.2 In my role as a care worker, it would be restricted to my own level of competence, I would report any concerns that I have over an individual’s care or health to my work supervisor. I would follow up on these concerns on any subsequent visits to ensure concerns have been acted upon and hopefully resolved.
2.2 Types of communication Verbal Includes things like having a conversation with someone or someone talking to a group of people to get a message across. It also includes written communication like letters, written instructions or emails. Nonverbal Includes a persons body language, gestures, actions and facial expressions. It also includes things like sign language. For example if a customer cannot communicate verbally they may be able to answer simple questions using gestures or facial expressions.
The communication cycle involves a process of feeling, understanding, see/hear and expressing emotions, You express what you want to say to the other person, they see and hear what you are saying, than when it’s their turn you see and hear what they are saying. And the feeling and understanding is how both of you are feeling and what you understood of what you are both saying. Why do we communicate? We communicate because other people have to know what we are trying to say so that they understand what you are trying to say by expressing feelings, gestures to pass information. It allows us to make relationships, to work effectively with other for example in a team in a care home, and it’s for our own benefit and happiness.
1 Be able to address the range of communication requirements in own role 1. Review the range of groups and individuals whose communication needs must be addressed in own job role. When I communicate with one of our service users, I speak clearly, calmly and use words that the service users understands, I think about my tone of voice and also about my body language because if these are not right the service users could misunderstand and that could intimidate them. I also ask the service user to reflect back to me what they think I have said just to clarify that they have understood what is being said. Where possibly I would sit opposite the service user but at a slight angle, have a relaxed posture and maintain good eye contact however not stare. 2.
Interpreters: When there are personnel to translate languages to either carer or patience to help break language barriers. Hearing aid: this is an option to solve the problem of hearing loss or hearing reduction of any form and it is the duty of the carer to see to it that the hearing aid is working properly. Telecommunication services: This includes the use of minicom or typetalk service which allows a spoken conversation to be translated in written form using a form of
The sender sends the message but the receiver is the one who gives the feedback. Feedback is the receiver’s response to the message and indicates how the message is seen, heard, and understood, and often how the receiver feels about the message and/or sender. In the case of oral communication, effective feedback comes after careful listening. Feedback similar to the message can be verbal or nonverbal. What is verbal and nonverbal communication?
Sometimes it may not be as simple as just talking to a patient, it maybe there deaf or blind, if this was to be the case it is very important for to you finds the right way to communicate with them, for simple reasons such as an emergency. There are many ways in which we can communicate with people, such as: • Sign language BSL, Makaton • Braille • Signs • Text messaging • Oral/ verbal • Appointment letters To gain the best feedback from you patient it is important to know your patient well so you know the best way to get the best feedback possible which will help you to meet there needs. Verbal communication Is when we communicate to someone using words. Non-verbal Is a process of communicating without speaking. Messages can be sent to people through gestures; Facial expressions; Hand gestures; Body language.
When dealing with other managers or other superiors and other professional people, I tend to use a variety of methods, which range from verbal to email/fax/text using a level of vocabulary which will be understood by the recipient. When dealing with care staff or domestic staff, the language used needs to be more clear and concise- clear instruction, leaving nothing to be ‘worked out’ and no ambiguity which can lead to mistakes being made. When speaking with customers, their specific needs should be sought out so that I can communicate with them in a way and on a level they understand, this could be sign language, written words and pictures or gestures to help possibly in a different language English may not be their first language. When speaking with the family, yet another different type of approach is needed. Simple explanations, factual information and again clear and concise, not using technical terms and instructions, which you would use for other professionals.
Thus, reduce misunderstanding in the communication process. Sensitivity to others is the other criteria for interpersonal skills. Good communication not only focuses on verbal action, but also the nonverbal action. During the negotiation session, PCO’s should being aware to read out client’s unspoken feeling through the nonverbal signal. Such as facial expression, eye contact and body language.