This type of communication within B&M is probably the most important as it is the most common type of communication used and is vital in making sure that important business deals can be made and so customers and clients feel secure and can create an understanding with the company. With verbal communication one of the types of information that is given through this method is customer advice. Customer advice is used in verbal communication as it is the most effective, and the easiest way to give a message to a person in the company. Things like showing a customer a product or explaining to them the features of a product are used in this, the purpose of verbal communication within B&M are to convey information on the simplest and most efficient format when required and when it is best suited. And the purpose of helping customers get information on the products is to make sure they have the best understanding of what they are purchasing and that it is good for the companies reputation of creating an honest and helpful image that customers can rely upon when purchasing from.
Unit 501: Use and develop systems that promote communication 1:1 Review the range of groups and individuals whose communication needs must be addressed in own job role. Effective communication helps us better understand a person or situation and enables us to resolve differences, build trust and respect, and create environments where creative ideas, problem solving, affection, and caring can flourish In my role as Branch Manager of a care provider effective communication is paramount to its success. It builds trust, respect, enhances learning and accomplishes goals for not on myself but everyone around me. My role commands that I wear many ‘hats’ communicating with services users, workers(Carers/Nurses), advocates, my internal consultants, external professional bodies, solicitors, government regulators and my own senior management team. There are four main reasons why we communicate, Instrumental(To ask, to refuse, to choose or to express our needs), Informative( To gain information, convey information or to describe something), Expressive(To express thoughts or feelings), Social(Attracting attention, building and maintaining relationships).
Being reliable, consistent and accountable for the organization your working for, creating long term visions for company growth. I act as a good role model for the team that I supervise by treating them all equal individuals and by communicating to know them a bit better and them getting to know me. I can understand their strengths and weaknesses, this allows me to set challenges, goals or time out for training to develop better skills to be more competent workers. EG; I had some bad feed back from a client about her eyebrow wax. She was not happy as they were two different shapes.
Explain how effective communication affects all aspects of the learners work. Within the care setting I communicate using: Communication books, Handover with Colleagues, staff message book, Staff meetings, meetings with my Line Manager Etc. Effective communication is important as it ensures that information is: clear, concise, accurate, non-judgmental, and informative. This reduces the possibility of mistakes being made, and ensuring appropriate care service delivery. It is important to work as a team with your colleagues, so that you all
1.2 Explain how effective communication affects all aspects of own work * Within the care setting I communicate using: Communication books, handover with colleagues, staff message book, staff meetings, meetings with my manager, etc. * Effective communication is important as it ensures that information is: clear, concise, accurate, non-judgmental, and informative. This reduces the possibility of mistakes being made, and ensuring appropriate care service delivery. It is important to work as a team with your colleagues, so that you all work to achieve the same outcomes and targets. 1.3 Explain why it is important to observe an individual’s reactions when communicating with them * Not all people are able to communicate verbally because of the lack of their confidence or they don’t know the language.
In order for a nurse to deliver patient focused care, they must first develop an effective nurse-patient relationship with the service users that they care for. This is important in order to ensure that the highest quality of care is provided to the patient. As, according to Sheldon (2009), a nurse-patient relationship is based upon the commitment of a nurse to work alongside their patient’s, in order to deliver personal and effective care which meets the identified health needs. Patient focused care involves the patient and nurse working together as a partnership and places the patient and their relatives central to decision making in regards to the planning, implementation and assessment of care. An equal nurse-patient relationship is important in order to ensure that safe, effective and personal health care is delivered and that the patients’ needs are appropriately met (The Health Foundation, 2012).
It is understood how interdisciplinary collaborations are very meaningful in providing care in this healthcare system. Nurses are involved in the participation of caring, safety, and the daily socio-economic realities of the patients we care for and their families. They make sure that the responsibility of our patients care, and safety relies completely on us. As nurses, it’s our job, to ensure them that the care given is within our scope of practice and that the quality of care is presented as well. This report of the IOM has made the author realize the importance of education, leadership roles, and the qualities of a leader.
Carla Poston Initial Post TD #2 Nurse Leadership Nursing requires strong, consistent and knowledgeable leaders who inspire others, are visible, and support professional nursing practice. Leadership is an essential element for quality professional practice environments where nurses can provide quality nursing care. Key attributes of a nurse leader include being a(n): advocate for quality care, collaborator, articulate communicator, mentor, risk taker, role model and visionary (Stanley, 2006). The nurse leader has an obligation to their clients, be it patients under their direct care, on their unit or the caregivers under his/her management, to demand practice environments that have the organizational and human support allocations
2. Clearly define your future goals. Your job as a leader is to lead the way. Leading the way means showing your team or master group what they are working for. This must be communicated clearly and constantly in order to uphold and maintain the vision.
Also to speak to other care staff team members Like the pysiotherapist, activities co-ordinator or nurse in regards to improving care is Very important and in the best interest of the resident. In working in a care environment it is very important to establish a good relationship with Your work colleagues as this helps to provide the highest level of care. Ways I achieved This is by being an active listener which shows colleagues that I am genuinely interseted In listening to their thoughts and views. I also communicate clearly and frequently with Colleagues to minimise misunderstandings which in turn provides maximum work Efficiency. I also take full responsibility in my role as part of a team and work to my full Capability.