Negative Situation in Restaurant

503 Words3 Pages
Negative situation A few weeks ago, I went to a Chinese cuisine restaurant with my friend for dinner. This restaurant is both clean and tidy and the whole decoration is featured as the restaurant called "farmhouses from northeast". The waitress is a middle age woman who speaks politely. After we finished our dinner, I went to the cash desk and pay for the bill. She told me the amount that I need to pay in a low voice. Simultaneously, she did not show me the bill. The amount that I heard from waitress should be 45 dollars with tips. Honestly, I did not hear clearly. The reason why I did not asked her the cost again is I think she will return the money back if I gave her more. The crucial point is this waitress did not remind me that I paid too much money to her. Actually, we ordered four dishes for 35 dollars. She just gave me change for five dollars. After a while, my friend suggested getting back my receipt. Then, I asked waitress for receipt which shows a 35 dollars’ meal. As a deceived guest, I was very angry at the moment. Thus, I asked for my money back, waitress did apologies for her mistake at once. Obviously, she did it on purpose, but we did not quarrel with each other. As a result, the waitresses gave back 10 dollars to me. If I were the manger of “farmhouses from northeast”, I would tell my staff the illegal way of making money should never appears in our restaurant. The waitress has responsibility to tell me that dinner totally costs 35 dollar, and give back 10 dollars to me immediately. The rest of money that the guest paid must be refunds to them. Nobody could keep redundant money for themselves. This kind of ethical problem could be seen as illegal. Therefore, as a manager, I would like to hire someone who is honest and good with ethics. Undoubtedly, I would handle this situation in a different way. I will identify the real problem and the
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