Motivation And Conflict Management

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Motivation and Conflict Management Jimmy Diaz, Christa Gambrell, Kelly Reaver, Jessica Rodriguez, Erika Russell MGT/307 January 30, 2012 Gerald Tramposh PhD Appropriate conflict management is important and necessary within an organization to ensure good teamwork and a functional organization. Conflict managed wrongly can cause justified differences among persons, resulting in conflicts becoming quickly out of control. This results in cooperation breakdown and the organization’s mission becomes threatened. These are results of practicing wrong conflict management approaches (Mind Tools, 1996). To ease or eliminate situations of conflict, organizations must use a positive approach to conflict management. Discussions should be courteous and not confrontational, while focusing on the issue/issues, verse focusing on the individual. Communicating appropriately, investigating the facts, issues, and possible solutions will result in conflicts being resolved efficiently (Mind Tools, 1996). Schermerhorn, Hunt, & Osborne (10th Ed, page 352) emphasized the importance of appropriate conflict management by stating: “Although collaboration and problem solving are generally favored as conflict resolution approaches, one limitation is the time and energy they require. It is also important to realize both parties to the conflict need to be assertive and cooperative in order to develop a win-win joint solution. Finally collaboration and problem solving may not be feasible if the firm’s dominant culture does not place value on cooperation” (Para. 2). Collaboration and problem solving are steps leading to win-win conflict resolution; and are preferred within organizations. It is important to avoid the win-lose conflict resolution because of the association with competition and authoritive command (Schermerhorn, Hunt, &

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