Monsoon Job Roles

407 Words2 Pages
Job roles at Monsoon Floor Assistant: Although floor assistants are at the bottom of a hierarchical structure, they are an important part of every store. They are responsible for greeting customers, helping them find what they are looking for, guidance on product selection and dealing with their queries and complaints. They are also in charge of exchanging products, issuing refunds and processing cash and card payments. Behind closed doors they are involved in stocking shelves, price tagging, receiving and storing stock and even tidying up. Store Manager: Store or branch managers are in charge of the running and commercial performance of a retail outlet. They are also in charge of reaching sales targets and increasing profits by seeing what their competitors are up to, researching market trends and customer expectations. They also deal with customer service issues (queries and complaints). Furthermore they have to take care of health and safety and security issues as well as staff management, interviewing and recruiting, supervising departmental managers and organising training of staff. Area Manager: Area managers carry overall responsibility of all their company’s stores in a particular region which could possibly include several counties. They are responsible for all company staff in that region which could be up to 60-80 staff per store. They have a wide range of responsibilities beside their staff including: delivering growth, maximising sales and profitability, providing their team with a good working environment, maintaining and improving standards of customer service, driving team performance and the development of their staff which includes staff training. They have a large measure of autonomy, working alongside other senior, store and department managers. Directors: Directors are an important part of any business. They create the business
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